Job Title: Member Experience Associate Branch: Francis Family YMCA (2000 W Dean Rd. Temperance, MI)
Position Type: Full Time
Pay: $12.00 per hour
Be a difference maker, with the YMCA of Greater Toledo. We are a Cause Driven community of collaborative, bold, fun, dedicated individuals, whose passion is the many people we guide, teach, and protect every day. As leaders in the health and wellness field, we're making a strong, lasting, positive impact on our community. Here, you'll find a dynamic environment and culture that is open, friendly, welcoming, and collaborative. Are you ready to be an inspiring, innovative force that prepares people for success? Their future begins now. And so does yours.
Regardless of your role with us, you'll find so many things to love when you become part of our team. There's our fun, challenging work environment. There's the awesome team and supportive organization. You'll find that everyone in the YMCA of Greater Toledo has the same goal: to prepare people for success and inspire them to be lifelong learners. Flexible, Creative, Fun, nurturing, positive ...we're not just saying it. You'll find these things being demonstrated here, every day.
GENERAL FUNCTION Under the direction of the Membership Director, and in accordance with Association policies, this position is responsible for member engagement and retention through impeccable member service and practices that promote member engagement, specifically connecting members to programs. The Member Experience will possess extensive knowledge in member and membership processes as well as all aspects of YMCA programming and services. This position will also be involved with family events and programming throughout the year.
KNOW HOW A college degree and a minimum of 2 years of customer service experience in a health and wellness environment preferred. The ability to work well and effectively communicate with a diverse population in a wide variety of situations is required. An outgoing, friendly disposition, knowledge of excellent customer service practices, supervision, and management are required. Must have good written and verbal communication skills and effective conflict resolution skills. Confidentiality and excellent organization skills are strongly emphasized.
JOB SEGMENTS Meet and exceed membership satisfaction and retention goals. Ensure daily member questions and requests are handled in an efficient manner. Embraces relationship development with members and staff exuding a positive, energetic, outgoing personality. Maintain confidentiality of sensitive personal and financial data for each member. Monitoring and ensuring membership policies and procedures are followed. Supervising and supporting front desk staff in absence of District Membership Director Assist in selling memberships and programs by proactively engaging in conversations on the benefits of the YMCA/JCC memberships and programs. Successfully implement the Association's Smart Start Program, and be the main point of contact for all tours for the branch. Make all new member 7 and 30 day calls welcoming to the Y and getting new members registered for a Smart Start Program. Participate in and develop family programming and events throughout the year in conjunction with family member engagement initiatives. Be able to complete all member service desk transactions such as new membership, program registration, bad bank draft receipts and be generally knowledgeable of YMCA software in order to implement great customer service. Will embrace, use and require all department staff to use all tools provided to increase the level of member interaction, including technological tools as needed and available. Practice strong fiscal stewardship in the execution of financial and membership policies and procedures. Actively participate in the Annual Campaign by helping to raise dollars toward goal. Work as Manager on Duty as assigned. Support the successful operations of the YMCA by assisting all departments as needed. Any other duties as assigned by Supervisor. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.
Why Work At The Y? Future employers respect the Y When future employers see the Y on your resume, they think of an organization with global ties that has been around for more than 100 years. We have a reputation for hiring good people who do great things.
Every day is something new Whenever you work or wherever you work, every day is a new adventure. One moment you'll be helping kids with homework and the next you'll be leading a big art project or games outside.
Free Y membership When you work for the Y, we offer you all the perks of being a Y member including access to all branches and discounts on classes, child care, and camp.
The job is designed with your schedule in mind Part-time and full-time positions are available, making jobs at the Y ideal for anyone!
The best coworkers ever Everyone that works at the Y shares a passion for making their communities a better place, especially for kids. Don't be surprised if you leave your Y with great professional experience and new friends.
The YMCA of Toledo is a drug free workplace and is committed to a policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, age, genetic information, disability or veteran status.
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