Member Care Specialist

Job summary
Member Care Specialist position at Founders Federal Credit UnionHandle incoming calls using first call resolution and provide excellent member serviceMust have customer service or call center experience
Job seniority: entry level
Responsibilities
• Handle all incoming calls regarding various requests using first call resolution• Provide service and information to members in a professional and efficient manner• Troubleshoot and triage member concerns• Maintain knowledge of credit union's products and services• Perform account maintenance and transactions• Assist members with card products and card alerts• Stay updated on credit union promotions and marketing materials• Verify member identities before making account changes• Identify and recommend process improvements or new products• Comply with company policies and applicable laws
Requirements
• High school diploma required, customer service experience preferred• Excellent problem-solving, communication, and member service skills• Strong work ethic and ability to manage multiple priorities• Basic computer literacy with Microsoft Office products• Familiarity with credit union guidelines and procedures• Available Monday - Thursday 8 am - 5 pm, Friday 8 am - 6 pm
Benefits
• Competitive income and comprehensive benefits package• Paid holidays and time off• Retirement plan with employer contributions• Comprehensive health and dental insurance• Life and accidental death & dismemberment insurance• Tuition reimbursement and certifications assistance• Fit Founders Wellness Program