Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The successful candidate will verify enrollment information, makes changes to member demographic data, research creditable coverage information, and addresses a variety of enrollment questions or concerns. Maintains enrollment data in eligibility systems to ensure compliance with CMS guidance requirements.
Required Qualifications
Meet Monthly Metrics as defined by department
Understand the processes you work and possible impacts to other departments
Demonstrate measureable improvement in quality of processing from year to year
Work collaboratively with a Senior if you identify potential system issues and
provide detailed information with possible impacts
Participate in cross training on various products and platforms to ensure Enrollment metrics are met
Meet Departmental attendance expectations
Take ownership to resolve customer issues using all available resources including process flows and CMS guidance
Identifying training opportunities and/or reference resources to improve knowledge and processing
Demonstrate professionalism, active listening skills and processing knowledge when communicating with internal and external customers
Identify coaching opportunities and escalate to a Senior or Supervisor
Keep a positive attitude as changes occur
Preferred Qualifications
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Medicare industry experience.
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Familiarity with Medicare Enrollment systems
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Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook) and Internet Explorer
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Excellent verbal and written communication skills.
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Attention to detail and accuracy.
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Problem solving skills.
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Strong organization skills.
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Understands the impact of work to other teams and downstream support areas.
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Ability to analyze and research data to make appropriate corrections as necessary.
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Strong verbal and written communication skills.
Education
High School Diplome/GED
Pay Range
The typical pay range for this role is:
$17.00 - $27.90
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
The Company offers a full range of medical, dental, and vision benefits.
Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through
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If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
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