Job summary
Responsible for greeting donors at the plasma collection center and conducting registration proceduresAssists donors in completing the screening process and performs health screening proceduresEducates new donors on therapeutic products made from donated plasma and answers donor questions
Job seniority: entry level
Responsibilities
• Assisting qualified donors in completing the screening process• Performing health screening procedures and obtaining donor samples• Educating new donors on the use of therapeutic products made from donated plasma• Registering applicants and transfer donors• Answering telephone calls and transferring calls to appropriate staff• Monitoring donor reactions during and after the pheresis process• Alerting Group Leader or Supervisor of donor flow issues• Accurately recording donor data in the electronic information management system• Maintaining a clean work environment and sufficient supplies• Following safety policies and procedures• Maintaining confidentiality of personnel and donor information• Cross-training in other areas as needed• Possibly requiring bilingual skills• Performing other job-related duties as assigned
Requirements
• High school diploma or equivalent• Minimum of three (3) months experience in a clerical or customer service related position• Basic math calculation skills• Ability to understand and apply oral and/or written instructions• Ability to see, speak, and observe equipment operation• Physical tasks such as standing, walking, reaching, bending, kneeling, lifting, and carrying• Ability to work in a fast-paced environment with frequent interruptions• Exposure to hazardous chemicals, extreme temperatures, and blood borne pathogens• Wearing Personal Protective Equipment• Ability to work overtime and extended hours
Key Skills Needed
• Clerical skills• Customer service skills• Basic math calculation skills• Ability to follow instructions and guidelines• Observation and communication skills
Benefits
• Options for health care benefits including medical, dental, and vision plans• Company-provided basic life insurance and Short- and Long-Term Disability• Participation in CSL's 401(k) Savings Program• Paid Time Off (PTO) for vacations, illness, and personal business• Paid observed holidays• Diversity and inclusion as a global organization
