Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose Reports to the Material Manager supervisor and collaborates closely with the Scheduling, Production, Shipping. Oversees the entire Customer Service operations, ensuring requirements are being reflected correctly from our customers, coaches and provide direction to Material Customer Analyst when critical decisions needs made, supervise the timely responses to our customers, 1st escalation contact between customer and the plant.
General Description:
Responsible for customer communication, EDI-Sales order validation as well as collaborating with material planning, scheduling and ERP superuser to ensure acceptable shipping plans are provided and met to our customer expectations,
• Know and comply with the Safety Regulations of the Company, to prevent accidents, avoid acts and unsafe conditions.
• Effectively communicate account needs, new programs, forecasts and strategies with all levels of management.
• Responsible for applying a systematic problem-solving approach when transactions fail.
• Accomplish KPI'S target and create action plans for the ones that are not in target.
• Attend escalations property and get them to the correct level with sales team to avoid any affectation.
• Create actions plans to keep on time delivery values on target (min/max).
• Create and update reports to track material demand analyst targets and opportunities.
• Support communication flow between different departments.
• Ensure that the systems are being used correctly. (One network, Oracle , IBM, AOD)
• Maintain sales orders clean daily.
• Daily revision of get paid problems.
• Maintains courteous, impartial, and objective dealing with customers.
• Follows environmental and safety regulations and acts in compliance with US laws
• Complies with safety and corporate guidelines on business ethics.
Job Duties and Responsibilities • 3+ years related work experience in a in Tier 1 or Tier 2 automotive manufacturing environment.
• 3-5 years supervisory experience preferred.
• Thorough knowledge of MRP, inventory control, shipping and receiving.
• Ability to represent the company effectively in dealing with customers.
• Good communications skills (both oral and written) and good negotiating skills.
• Demonstrated experience with widely accepted MRP systems and applications software.
• Ability to solve practical problems and deal with a variety of changing situations under stress.
• Engage in matters involving high-pressure situations while maintaining professionalism and tact.
• Working knowledge of various supply chain strategies including, JIT, Kanban with a thorough understanding of production and inventory control principles.
• Ability to create, track and meet schedules at a multi-task level along with project management skills.
• Proven analytical/technical aptitude.
• Coaching, mentoring, teaching skills
• Teamwork/collaborative style
• Ability to take initiative, to maintain confidentiality, to meet deadlines.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.?
