at JPMorgan Chase in Wilmington, Delaware, United States
The Marketing Strategy team is responsible for building/designing Salesforce Marketing Cloud solutions, working closely with the tech team and product teams to implement and configure marketing cloud automation journeys. As a core member of the Marketing Strategy team this role requires innovation and improvements of the performance of the marketing campaigns.
As a Marketing Strategy Lead Vice President for Consumer and Community Banking you will be responsible for implementing and optimizing Salesforce Marketing Cloud solutions to meet the business's marketing automation and customer journey requirements. You will also work closely with the marketing and technology teams to design, develop, and deploy marketing campaigns and automation workflows.
Job Responsibilities: + Collaborate with stakeholders to gather business and technical requirements for marketing automation initiatives.
+ Design and develop Salesforce Marketing Cloud solutions using the most up-to-date SFMC tools and technologies.
+ Implement and configure marketing cloud automation journeys, email campaigns, landing pages, and personalized content.
+ Develop and maintain data integrations between Salesforce Marketing Cloud and other CRM systems, databases, or third-party applications.
+ Troubleshoot and resolve complex technical issues related to Marketing Cloud solutions.
+ Optimize and improve the performance of marketing campaigns through A/B testing, personalization, and journey optimization.
+ Stay up-to-date with the latest Salesforce Marketing Cloud releases, features, and best practices.
+ Provide technical guidance and support to the marketing team, ensuring successful execution of marketing campaigns.
+ Monitor system performance, identify potential bottlenecks, and recommend solutions for improvement.
+ Collaborate with cross-functional teams to lead continuous improvements in marketing automation strategies.
Required qualifications, capabilities, and skills: + 4+ years of experience and a Bachelor's degree in Computer Science, Software Engineering, or a related field.
+ Extensive experience as an SFDC Marketing Cloud Developer or a similar role.
+ Strong knowledge of Salesforce Marketing Cloud functionalities, including Journey Builder, Email Studio, Automation Studio, Contact Builder, Content Builder, and Mobile Studio.
+ Solid Experience and knowledge of SF CRM systems.
+ Proficiency in Salesforce Marketing Cloud's scripting language (AMPscript), SQL , and Soap/ REST APIs.
+ Solid understanding of marketing automation concepts, best practices, and industry standards.
+ Experience with HTML , CSS , and JavaScript.
+ Strong analytical and problem-solving skills.
+ Excellent communication and collaboration abilities.
Preferred qualifications, capabilities, and skills: + Salesforce Marketing Cloud certifications (such as Marketing Cloud Email Specialist or Marketing Cloud Consultant).
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
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