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Customer Success Job Details
About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
The CSG Success Architect, Marketing role is a Subject Matter Expert (SME) within our Marketing Cloud product portfolio. We are looking for a passionate technical expert to help ensure the technical success and achieve value while engaging with our portfolio of selected Salesforce customers. Success Architects (SAs) provide proactive and reactive Architecture, Technology Strategy & Thought Leadership, and Product Technical expertise. SAs deliver customer engagements to help maximize customer success and adoption as well as minimize attrition risk. They partner with key stakeholders & C-Level Executives at our largest, most complex customers and build a network and community of customers delivering technical thought leadership and guidance. This is an IC (Individual contributor) role.
Responsibilities Engage with Customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Marketing Cloud.
Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.
Understand/Maintains knowledge on new product/feature/capability adoption programs for specific Marketing Cloud Engagement and Personalization features and capabilities
Collaborates and facilitates discussion across a spectrum of stakeholders from Developers to Architects to Executives while aligning technology to business value and ROI
Translates complex technical concepts for audiences ranging from the Business to Executive Stakeholders
Contribute internally to the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for specific technical or process areas.
Develop playbooks aligned with the Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customers.
Drive thought leadership through mentoring and knowledge sharing
Experience Enterprise consulting or implementing (8+ years), including full lifecycle implementation experience with Salesforce Marketing Cloud
Experience dealing with large scale, technologically complex accounts, which are constantly challenging product capabilities
Experience in Marketing Agency / Merchandise Market desired.
Salesforce Certifications ( Marketing ) - Strongly preferred
Familiarity with Salesforce's technical architecture: APIs, Standard and Custom Objects, APEX
Familiar with Customer Data Platforms, Salesforce Data Cloud and Personalization
Familiar with AI concepts
Deep Experience with data modeling
Understanding of development tools including SLDS, XML, HTML, SQL, Javascript, JSON, and CSS
Thorough understanding of the fundamentals of Salesforce products (Sales, Service, Marketing) and how our customers use the platform to transform their business.
Skills Required: Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information and designs comprehensive solutions.
Navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
Ability to prioritize, multi-task, and perform effectively under pressure
Self motivated to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
Strong communication skills, both written and verbal.
Ability to work independently and be a self-starter, prioritize, multitask and perform effectively under pressure.
Language : English (fluency), Bonus Spanish
Occasional travel (expected average 20%), will vary
Our Investment In You World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!
Exposure to executive thought leaders with a passion for living our values
Clear path to promotion with accelerated leadership development programs
Weekly 1:1 coaching with your leadership
Fast Ramp mentorship program
Week-long product bootcamp
Volunteer Opportunities Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes , we are #1 in PEOPLE 's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.
We have a public-facing website that explains our various benefits for:
Health benefits
Financial benefits and perks
Time off and leave policies
Parental benefits
Perks and discounts
Visit for the full breakdown.
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
Salesforce welcomes all.
For Washington-based roles, the base salary hiring range for this position is $157,900 to $217,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link:
