MARKETING AND COMMUNITY CARE DIRECTOR: Please note: Schedule can vary week to week depending on events. Must be open to work Saturdays.
Marketing Responsibilities: Creating a strategic marketing plan (annual, quarterly, monthly) Develop SMART marketing goals, deadlines, action steps, long-term and short-term objectives. Deliver core marketing messages, engage with target audiences, and report metrics. Create and manage a marketing calendar that envisions a strategic direction for upcoming marketing events. Spark and innovate actionable techniques to increase transactions Suggestive up-selling, cross-selling, and packaging products. Encourage App usage. Social Media Management Analyzing social media audiences, creating and distributing content, collaborating with the team, monitoring online activity, managing the online community, and measuring and reporting on social media performance. Grow Catering Sales Work to reach a larger audience through social media, B2B marketing and in-store marketing. Event Management Facilitate and participate with in-store events. Attend and coordinate marketing offsite initiatives Community engagement Maintain and grow the brand image through social media, Digital Offer Coupon distribution and other marketing strategies. Marketing budget Develop and maintain a marketing budget that effectively grows transactions. Community and Team Care Responsibilities: Developing and implementing initiatives to support individuals and organizations within our community and restaurant. Identify non profit organizations in need and how we can support them. Work with local schools and organizations and make an impact Build a culture of care and volunteerism inside and outside of the restaurant Identify and support ways to care for the community and restaurant Support all community caring initiatives Catering Responsibilities: Lead Chick-fil-A New Bern Avenue catering growth through business-to-business engagement and community relations Develop and foster catering relationships with local businesses and local schools Execute day-to-day activities Plan for, organize, and finalize the Delivery and Pick-up orders Conduct confirmation calls for every order Conduct call-backs with customers who haven't ordered with us in a while to see if we can serve them again Come in early as needed to support the execution of large orders, ensuring all orders are complete and on time Safely driving the Catering Vehicle Manage the day-to-day activities and take leadership in handling customer relationships and customer account management Strategizing and creating new ways to attract Catering customers (e.g., offer samples, create in-store catering events) Ensure a seamless service throughout the catering experience (online, phone, fulfillment, follow up) Reach out to customers who have large annual orders, ahead of time Qualifications Positive Self-Starter: You have an upbeat, persistent style with the ability to cold call or visit local business' without fear of rejection, manage your time well, and can present your ideas in a clear and concise manner. Bachelor's Degree required.(Associates is acceptable if actively pursuing Bachelor's degree)1+ years Marketing experience. Restaurant experience is a plus but not required. Passion for caring for the community Must be proficient in Canva or similiar platforms Must be experienced in social media posting Working at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities
Working at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
