Deliver unmatched experiences to usersThe opportunity:As a Manager of Truckload Operations you will focus on leading service delivery teams that ensure customer freight moves where and when they need it. You will establish the service strategy for specific customers, build our operations culture, and develop and grow your own team. You will work cross functionally to innovate on our approach and find new efficiencies in our processes. The ability to deep dive on an issue, analyze data, adjust strategy, and cast vision for your team are essential to success in this role. Your progress doesn't halt due to ambiguity, you love solving problems, and you possess a knack for communication and driving change.Our working model is hybrid, with an expectation to collaborate in office three days per weekYou will:Build and lead a world-class team to ensure operational effectiveness and deliver exceptional customer experiencesUnderstand the customer and partner with sales to develop a service strategy that meets the customer's needsProactively engage and communicate with customers to ensure service expectations are regularly exceeded Manage performance and support developmental growth of the teamEnsure offshore/nearshore contract teams are trained, deployed properly, and being held to our high standardsCollaborate cross-functionally with Sales, Product & Engineering, and Brokerage in order to optimize customer solutionsManage customer escalations by identifying root causes and identify countermeasures to support the service recovery planWork on complex issues where problems are not clearly definedSuccessfully launch new shippers and new programs for existing shippersManage day to day service execution including team scheduling to ensure appropriate coverage and high-quality servicePartner with Sales to turn service touchpoints into opportunities to capture incremental revenueYou should have:3-5 years of experience in people leadership Intrinsic competitiveness and burning desire to winExperience building strong relationships with external customers and internal partnersExperience partnering with business outsource providers and working with vendor teamsExceptional organizational skills and attention to detailStrong communication and interpersonal skills, both written and verbalProven ability to make strategic decisions based on dataCuriosity combined with an entrepreneurial spirit and 'solve-the-problem' mentalityStartup, tech, or freight experience a plusA "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
