Manager, Team Member Experience

As a Manager of Team Member Experience, you will create an exceptional experience for our Team Members throughout their life cycle with Cooper's Hawk.

You will impact how we attract, connect, engage, and retain them, by promoting and living our company values and thereby supporting the growth of our business. This position oversees key responsibilities related to the Team Member experience, broken down into the following categories: hiring, training, onboarding/offboarding, celebration/recognition, engagement, talent management, shift, and human resources.
What You'll Get
Incredible Discounts:

Monthly Dining Allowance
50% Dining and Carryout
40% Retail Wine
20% Retail and Private Events
Monthly Complimentary Wine Tasting for Two

Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
Company Matching 401(k) Retirement Savings Plan
Flexible Savings Accounts- Health and Dependent Care
Health Savings Account
Long-Term Disability; Voluntary Short-Term Disability
Basic Life and AD&D Insurance (with option to purchase additional coverage)
Paid Parental Leave
Highly Competitive Pay plus Team Member Incentives & Rewards
Paid Time Off
Milestones Recognition Program
Luxury Car Incentive

for Team Member Development for

General Managers and Executive Kitchen Managers
Annual

Destination Conference for General Managers and Executive Kitchen Managers
Career Development Opportunities
What You'll Do
Hire

Develop staffing plans for each quarter and provide insight into potential shortfalls
Partner with Talent Acquisition to ensure that Team Member sourcing strategies are in place (i.e., ads, hiring fairs, referral bonuses)
Ensure that the applicant tracking system and hiring inboxes are maintained and organized daily
Ensure all open shifts/positions are posted internally and existing Team Members

have the opportunity to

apply/request

Train

Work closely with Lead Restaurant Trainers, On-the-Job Trainers, and New Restaurant Opening Trainers to ensure comprehensive understanding of CH standards and that all training programs are being executed as prescribed
Collaborate with fellow managers to identify where standards are and are not being satisfied; develop plan to train/retrain as needed
Ensure appropriate inventory and ordering of hourly training materials and uniforms
Administer hourly Team Member training qualifications and communicate progress to department manager along with suggestions for additional training if needed
Conduct 30, 60,

90 day

check-ins with hourly trainees to gauge progress and partner with department manager on feedback
Communicate any training feedback, opportunities, or obstacles to the Lead Restaurant Trainer and appropriate department manager
Participate in hourly Team Member orientations

Onboard/Offboard

Ensure a positive onboarding experience for our new hires through organization, preparation, and communication
Ensure timely processing of all phases of onboarding and offboarding including Team Member hires, transfers, and terminations
Check in with Team Members upon departure to get feedback about their experience

Celebrate & Recognize

Promote a culture of fun and celebration
Ensure Team Member celebrations take place (i.e., tenure, anniversaries, birthdays, life events, holiday party, Wine Club goal achievement)
Oversee Team Member charity events including gathering Team Member feedback regarding event selection, organizing participants, and coordinating arrangements

Engagement

Oversee the creation of monthly boards that include tasting notes, Chef Recs, new products, and Wine Club events
Coordinate and support Team Lunches, Focus Groups, and Community Survey
Review engagement feedback and partner with GM to develop a plan for engagement and retention
Conduct Stay Interviews as needed to strengthen Team Member retention and engagement; analyze feedback and trends to share insights with GM and AD
Support Diversity,

Equity

and Inclusion Initiatives in the restaurant
Advocate for the business and Team Members to better the Team Member Experience

Manage Talent

Oversee cross training programs throughout the restaurant
Track and analyze time in position for all departments and help department managers identify opportunities to grow and develop existing Team Members
Partner with department managers to identify talent for hourly supervisor program
Partner with department managers to identify talent for LRTs, OJTs, and NROTs
Partner with department managers to build an hourly Team Member pipeline to management

Shift

Attend front-of-house, kitchen, and manager Community meetings
Attend weekly manager meeting and bring a list of the Team Members that have recently onboarded and offboarded for awareness, insight, and discussion
Observe new Team Members on shift to assess preparedness for role and work with department managers to identify additional training needs to support success
Interact with Guests and Team Members in the dining room, Tasting Room, bar, and host stand to gauge satisfaction and stay involved with Team Members' day-to-day

Human Resources

Provide direction to Team Members for Paylocity functions, including setting up direct deposit, updating personal information, and submitting time-off requests
Ensure hourly Team Member files are kept updated and organized
Oversee hourly certification status and communicate needs for management follow up
Stay up to date on benefits offered to hourly Team Members
Track benefit utilization and support Team Members in leveraging benefits, such as health insurance, Wellness Discount, and Employee Assistance Program (EAP)
Ensure that annual benefits open enrollment is clearly communicated and promoted to all hourly Team Members
Partner with department managers and Human Resources to coordinate leave-of-absence (LOA) and return-to-work (RTW); work with department managers to stay connected with Team Members while they are on leave and support their transition as they return to work
Ensure the handbook/PCI signoff process is well communicated, and participation is 100%
Ensure that hourly Team Member breaks are being managed to compliance
Ensure that hourly Team Member primary positions are maintained in HR/IT systems
Maintains a professional image by adhering to guidelines listed in the Team Member Handbook

What You'll Need
Must represent Cooper's Hawk Values
Must be at least 21 years of age
Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept
Must have a passion for hospitality
Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant
Is able to

communicate clearly and effectively with strong interpersonal and leadership skills
Has the ability to multi-task and work effectively in a fast-paced environment
Maintains basic knowledge of first aid and handling emergencies
Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Has the ability to perform essential functions to company standards with reasonable accommodation
Must be able to read, write, and understand English
Must be able to lift and carry up to 50 lbs.
Must be able to stand for at least 10 hours per shift
Must have the ability to work 50-60 hours per week
Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.
Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper' s Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper' s Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild Awards.

We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world' s largest wine club membership, we are paving the way to democratizing the good life!
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