Manager Of Internal Communications-Us Contact Centers

Work Location:Greenville, South CarolinaHours:40Pay Details:$86,840 - $130,000 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:CommunicationsJob Description:The Manager, Internal Communications USCC focuses primarily on internal communications for the Phone Channel. This role supports internal communications strategies and tactics for the Phone Channel Leadership Team and Project teams that help deliver on business objectives while contributing to a positive employee experience.Depth & Scope:Develops and implements internal communication strategies in support of business objectives; project and employee experience initiatives, working closely with the Senior Manager, Channel partners and other areas of the bankWorks closely and autonomously with Phone Channel Executives to lead communication strategies and tactics that are both aligned from a Phone Channel perspective, and relevant and engaging for PC employeesWorks with Channel partners and project teams, providing communications leadership, advice and guidance on strategies and tactics, ensuring business and project objectives are met, and transformation change efforts are effectively supportedProactively monitors communications activity within the bank, the industry and the category to surface innovative ideas and approachesCreates high-impact communications for employees that leverage TD best practices and uses a variety of tactics and mediums (intranet/internet, social media, video, digital signage, written and face to face), ensuring consistent messaging and communication methodologyRegularly advises key stakeholders on how communication plans are being implemented and identifies opportunities to leverage learningsProactively tracks, reports, assesses and measures the effectiveness of ongoing communication activities and monitors all sources of employee feedback across NAPC channels, to identify common themes and suggestionsCreates communication strategies and tactics to respond and drive continuous improvementEngages and partners seamlessly with CAPA ensuring communication strategies are aligned to TD best practices? Education & Experience:University degree required with a specialty in Journalism, Corporate Communications, Public Relations Communications, or other related field preferredMinimum of 8 years of internal communications experience within large publicly traded companies, with a preference for Financial ServicesSuperior and creative communications skillsA thorough understanding of communication best practices and trends, and how they could apply to TD's information needs, support business objectives and drive employee engagementStrong organizational skills and capable of juggling a large amount of detail and work volumeSelf-starter with high energy and good project management skills who works well independentlyAbility to interact well with a varied group of senior executives and to build strong working relationships with key partners such as HR and CAPASome travel may be requiredPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – OccasionalPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (Additional Information:We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.Interview ProcessWe'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationIf you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.