We are looking for a focused Manager to join our amazing team at Main Hospital - New Brunswick in New Brunswick, NJ.
Growing your career as a Full Time Manager is a great opportunity to develop exceptional skills.
If you are strong in presentation, leadership and have the right initiative for the job, then apply for the position of Manager at Main Hospital - New Brunswick today!
This position is responsible for managing the Patient Experience Department, which includes a patient advocacy program, incoming calls, grievance and complaint management processes in Verge, service excellence and service recovery as well as inpatient rounds throughout the Organization.
Represents the voice of the individual, ie: patient, family and significant others, community and team members, while collaborating with leaders, medical staff, team members, affiliates, partners and the community to ensure extraordinary patient and family experience.
In addition, this individual should be able to educate and coach staff and team members on data relative to Patient Experience, including CMS public reporting programs, i.e. HCAHPS, etc, organizational rounding trends and outcomes.
This position will report to the Director of the Patient Experience Department.
Hours are 3p - 11:30pm.
Responsibilities:
Supervise departmental staff to assure that procedures follow departmental guidelines.
Oversee training, in servicing and assist with annual competencies of staff.
Coach and mentor team members and staff, and provide feedback to improve service excellence within the Organization,
Assist with any other Patient Experience department projects.
Review quality and accuracy in the department.
Communicate issues or problems to staff to facilitate improvement and correction.
Review and maintain efficient flow and report process.
Maintain oversight and responsibility for the proper operation, preventative maintenance and timely repair of Departmental equipment.
Recommends replacement and upgrades.
Assist in overseeing staff scheduling to maximize efficiency of services rendered in the Department.
Monitors daily productivity and adjusts staffing levels based on acuity, census and workload.
Assist in reviewing monthly statistical and financial reports with the Director.
Discuss variances and recommend corrective actions.
Assist in leading improvement initiatives in patient experience, through analysis of data: internal, i.e., Rounding and Grievance/Complaint Trends, patient experience surveys, Leapfrog, and national publicly reported quality of care and experience data - HCAHPS.
Assume other duties, projects and committees as assigned based on the needs of the Organization.
Bachelor's Degree required.
LEAN experience preferred 2 or more years of leadership and service excellence experience in health care setting.
RWJBarnabas Health is an Equal Opportunity Employer Benefits of working as a Manager in New Brunswick, NJ:
? Company offers great benefits
? Company offers career progression opportunities
? Advantageous package
