Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.
Job Description The Manager of Fraud Investigations oversees the process for investigating and processing fraudulent, illegal, or improper activities by employees and/or members of the Credit Union and the prevention and recovery of losses caused by such activities. Oversight of the Fraud Investigator and Fraud Detection Specialist teams include but are not limited to card, check, and account fraud. This position is responsible for ensuring that identified risks are assessed, managed, appropriately reported, and mitigated to a minimum loss level. The Manager of Fraud Management is responsible for addressing general internal controls, the privacy of member information, fraud prevention, credit union insurance claims, and all loss prevention-related topics, placing priority on the internal and external service needs of the Credit Union. This position must also interact actively and effectively with local and Federal law enforcement agencies and personnel. The Manager of Fraud Management is responsible for creating and maintaining positive relationships with law enforcement and financial Institution contacts, acting as a liaison, to help proactively identify and mitigate fraudulent trends. Essential Functions Fraud Prevention: Establishes work priorities and standards, drives productivity, develops and enforces appropriate policies and procedures, and leads efforts to prevent fraud and loss within the organization. Fraud Investigation: Conduct time sensitive investigations of external and internal fraud against the credit union or credit union members, including but not limited to check fraud, fraudulent debit/credit card transactions, online fraud, forgery, theft, and identity theft, elderly abuse. Analyze high-level alerts from various sources and contacts. Staff and Team Development: Serves as a resource to staff and promotes teamwork throughout the Credit Union. Fosters a positive atmosphere that encourages staff development. Work with staff to create challenging and engaging goals and objectives. Development of leadership skills. Augmenting staff knowledge of Credit Union operations. Making recommendations for hires, terminations, promotions, transfers, performance appraisals, disciplinary action, training, and development. Creative Problem Solving: Create proactive solutions to educate credit union staff and members to ensure they have the tools to prevent fraud. Responsible for identifying problems, generating ideas and evaluating strategies to find effective solutions. Using necessary tools or software to deliver quality solutions. Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications Minimum Formal Qualifications for this Position :
Bachelor's Degree in Fraud Management, Forensic Accounting, Economic Crime Investigation, Cybercrime, or related field of study. 7+ years' financial institution loss prevention / mitigation. 1+ years' in a supervisory role. Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience. Technical or Specialized Knowledge/Skills: Extensive knowledge of the mechanisms, means, practices, and technology by which fraud occurs, is recognized, and is prevented within the financial services industry. Possess strong investigative skills. Demonstrate problem-solving ability and consistent, logical and effective decision-making. Excellent interpersonal, written and verbal communication skills. Strong knowledge of collection and bankruptcy laws. Strong knowledge of depository processes and procedures. Product knowledge (ATM, Debit, Checking & Savings). Ability to develop and cultivate as a liaison with other financial institutions and law enforcement, vendors, etc. Proven time management and organizational skills with the ability to manage multiple and diverse on-going projects. Demonstrated supervisory skills. Ability to work with various personalities types to differentiate between victim(s) and suspect(s). Ability to work with all levels of the organization. Ability to deliver/provide management reports, executive summaries, departmental dashboards, etc. Proficiency with personal computers and spreadsheets/word processing software to include Word, Excel, PowerPoint, Outlook as well as experience in computer-aided. Certifications Required: Notary preferred Certification is strongly preferred in one of the following areas: Certified Fraud Examiner (CFE) Certified Fraud Specialist (CFS) Certified Financial Crimes Investigator (CFCI) Certified Anti-Money Laundering Specialist (CAMS) Certified Anti-Money Laundering Professional (AMLP) preferred Environmental, Physical and Psychological Requirements :
Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Occasionally Handling - Occasionally Grasping - Occasionally Feeling - Occasionally Talking - Frequently Hearing - Frequently Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Occasionally Noises louder than normal speaking volume - Occasionally Temperature Changes - Rarely Atmospheric Conditions - Rarely Additional Information The pay range for this position is: $90,126.40 to $118,289.60 per Year (S17) Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
This position is eligible for our corporate bonus program based on company performance. We anticipate this position to close on 5/27/2024. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Benefits Summary Sheet - 2024
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
