Johnson and Johnson is currently recruiting for a Manager, DesignOps on the Experience Design (XD) team. At JJT, we shape the future of healthcare by unlocking the power of people, technology, and insights. While serving as strategic problem solvers and innovators, we collaborate as trusted allies with leaders and partners across functions, sectors, and regions to align business strategies with experiences that matter and drive outcomes. An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.
Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the pharmaceutical and medical devices markets. There are more than 250 Johnson & Johnson operating companies employing over 125,000 people and with products touching the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.
At JJT, we drive business solutions through an agile, integrated approach and create the best end-to-end experience for our employees and customers through human-centered design. From guiding patients through treatment to accelerating vaccine development to enabling employees to work seamlessly from any location, our digital tools infuse our products with novelty, dexterity, and ease.
Do you seek to tackle big, sophisticated, ambiguous problems? As digital leaders, we shape J&J to lead in digital technology - savvy and capable of fulfilling its promise. The technology we deliver fuels J&J as we strive to change the trajectory of health for humanity!
Reporting to the Sr. Director of Experience Design, the Design Operations Manager will play a crucial role in identifying, streamlining, and optimizing processes as part of the DesignOps function ensuring the design team can craft and deliver high-quality products and experiences with impactful outcomes. You will lead, inspire, and support the design organization in learning and development, people, business, and research operations. This individual should be naturally curious, a creative problem solver, skilled at shaping team cohesion, comfortable taking ambiguity and making it concrete. Foster strong relationships across the design team and cross-functional partnerships that facilitate alignment with sectors and functions.
Responsibilities: Optimize processes by developing, implementing, and refining workflows, tools, and procedures to enhance operational efficiency and effectiveness Manage resource allocation, tools, and software Work collaboratively with design leadership to identify and manage staffing and resourcing to support flexible capacity scaling to meet demand Prepare and negotiate estimates and contracts with vendors suppliers Onboard new employees, contractors, and freelancers Evaluate design tools and software, recommend new tools or upgrades, and oversee the implementation and integration of selected tools into existing workflows Establish and track objectives and key results (OKRs) for design operations and regularly analyze metrics to identify improvements for People and Business Operations Support design team in tracking and analyzing their metrics Lead the repository and standardization of design artifacts Shape and amplify team culture and lead team events and rituals Manage change initiatives within design, ensuring effective communication and support for team members during transitions Advocate and evangelize the vision, value, and impact design brings to the organization Manage budget and reporting A minimum of a Bachelor's Degree is required in design, business, project management, or related field 5 years of proven experience in design operations or a similar role within a matrixed organization successfully navigating complexity and competing priorities Experience supporting, shaping, and building a culture of high performing teams to deliver measurable experience-driven outcomes Strong blend of people and business operations experience Strong decision-making, consulting, and senior level business communication and presentation skills Outstanding leadership, time management, facilitation, organizational, and planning skills Collaborative leader biased towards action, who influences results, and fosters a strong cohesive team Leadership experience with the ability to inspire and motivate team members to continuously learn Capable of finding or imposing order in ambiguous environments and creating momentum around priorities Must love working with designers The anticipated base pay range for this position is $99,000- $170,200
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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