Full job description The salary range for this role is dependent experience level and location $111,000 to $130,000.
Responsible for providing strategic leadership and oversight of
processes that enhance the development and delivery of electric and gas customer delivered programs, products, and ancillary
services across the Avangrid operating companies to increase customer
and shareholder value. Manages the day-to-day administration of the
the Programs and Products team including budgeting, regulatory
approvals, program performance and metrics.
Position Description
• Provide leadership and guidance to the Delivery of Programs and
Products team. Responsibilities include coordination of work efforts,
accountability for performance targets for the group and supervision.
Collaborate with functional business groups to understand and define
business requirements, identifying solutions and coordinating the
implementation of the solution. Overall ownership of the successful delivery of the program and product offering. Number of direct reports is
approximately 9-10.
• Current programs include Gas Growth and Franchise Expansion,
customer heating programs, and Outdoor Lighting (Private Area, Municipal
Streetlighting, LED Conversions), energy storage, distributed generation, tariffed renewable offerings and Electric and Gas Rental Programs with the potential to develop and offer additional offerings driven by customer demand and the appropriate regulatory approval.
• Position will be responsible for these functions for every
individual Operating Company at an Avangrid Networks level.
• Position reports to and will be accountable to the Senior Manager of Delivery Programs & Products.
• Coordinate and provide effective identification, communication,
prioritization, justification, and documentation in the resolution of
issues and projects, within the end-to-end sales process incorporating
functions within Customer Service, Engineering, Operations, IT, Legal,
and other internal and external Strategic Business Partners.
Key Responsibilities
• Plan, organize manage and provide leadership and guidance to the
Delivery of Programs, and Products team to maximize delivery
effectiveness for the benefit of customers and shareholders
• Establish, maintain, and leverage high level relationships with
outside parties who influence programs and service offerings. (PUC's,
Legislature, DEEP, NGA, AGA, Dark Skies, etc.) Develop, implement and
administer agreements with vendors, contractors, and trade allies as
needed to support sales and delivery
• Implements a culture of continuous process improvement to
continually adapt to internal and external stakeholders to maximize
efficiency, cost effectiveness, and quality of service. Lead change
towards the Company targets and vision with appropriate management
systems and measurements throughout the process.
• Responsible for short term planning including the development of
annual goals, objectives and measurements that are consistent with
corporate and process goals and objectives. With a specific focus on
Residential and C&I gas growth opportunities.
• Designs sales processes and supporting tools (CRM, account plans,
etc.) to align sales activities across all Operating Companies.
Develops appropriate tracking metrics and provides regular sales reports
on the performance of the sales organization. Plans, coordinates, and
executes major training initiatives for field sales representatives.
• Help develop and implement proactive & efficient system expansion
and customer acquisition, and maintain an end-to-end sales process view
to deliver exception customer service to gas prospects and customers.
• Provide supervision, coaching, counseling, and performance
feedback to team members. Handle routine personnel issues. Contribute
to establishing and maintaining a work environment that is customer-
focused, recognizes achievement, rewards high performance, and promotes
opportunity
• Support and initiate training efforts to help strengthen
Employees
' skills and knowledge to help advance their careers,
strengthen the organization and contribute to Avangrid's goal
attainment.
Additional Responsibilities
• Coordinates with other functions (Customer Care Center,
Engineering, Gas Operations, IT, Legal, etc.) to ensure that strategies
and processes are aligned and gas sales growth and service commitments
are effectively delivered.
• Continually seeks to develop programs, campaigns, policies and
resources to maximize the productivity and efficiency of the
sales organization, sales channels.
• Develops and maintains a perspective on residential and C&I
market dynamics (market size, growth, key trends, and competition) to
achieve strategic, sales, growth, and budget objectives through the
effective leadership of the sales team. Work closely with Customer
Communications to develop appropriate marketing campaigns, and develop
insights for residential customers.
• Responsible for all short- and long-term vision / planning
including establishing resource requirements, implementation of
technology, goals, objectives required to promote a clear direction and
improve efficiency / reliability of processes.
• Collaborate with regulators, and other internal stakeholders to
implement system changes to meet compliance initiatives and changing
customer and market expectations. Support and advocate on behalf of the
Company through testimony and discovery processes.
Required Qualifications
• Bachelor's degree (or significant and advanced experience in this
specific field for over 15 years) with a minimum of 10 years relevant
experience required. MBA preferred
Preferred Qualifications
• Experience with Salesforce, SAP CRM, and/or other sales tracking
Systems.
• Experience with Customer Service business processes
• Experience with state regulatory processes
• Experience directing or managing a large group of employees
• Proficient in Microsoft Excel, Word, and Power Point applications
Additional Success Factors
• The position requires developed leadership skills, analytical
thought processes and the ability to work well with other groups within
Customer Service, Gas Operations, Legal, Regulatory, and Engineering.
• Partner and interact with Regulators, Municipal Leaders, and
other policy makers as required
• Knowledge of Gas and Electric Rates
• Ability to balance the administration of budgets, staffing needs,
and performance management goals and objectives.
• Strong analytical, interpersonal, verbal and written
communication skills.
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Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at Job Posting End Date:
May-3-2024
