Manager Client Experience

Job summary
Manager Client ExperienceLocation Sun Prairie, WICollaborative, innovative, and dynamic professionals
Job seniority: mid-to-senior level
Responsibilities
• Design and manage the end-to-end omni channel client journey mapping• Work closely with cross-functional teams to develop and execute data-driven strategies• Define reporting requirements and analyze data to improve client experience scores• Build foundational quality processes and drive sustained execution through every step of the client journey• Develop listening points in the client journey and identify opportunities for continuous improvement• Identify potential linkages of data between engagement channels and sales agent systems• Lead the design process and monitor the end-to-end client journey mapping• Collaborate cross functionally to set and communicate business strategy• Enhance client experience across all segments and challenge conventional practices• Influence key leadership and instill client insights into decision-making processes
Requirements
• Bachelor's degree in business administration, finance, economics, agribusiness or related field• Minimum of 7 years of experience in leading CX mapping and improvement initiatives• Advanced project and process management skills• Advanced financial acumen and experience building differentiated tiers of service• Strong ability to design and implement effective and measurable client experiences• Advanced ability to measure, test, analyze, build, and standardize quality processes• Strong communication skills and ability to create an atmosphere of openness and trust• Passionate about customer experience excellence• Proven experience of using data to drive decision making• Advanced organizational and leadership skills• Valid driver's license
Key Skills Needed
• Project management• Financial acumen• Data analysis• Communication• Leadership• Customer experience• Organizational skills
Benefits
• Medical, Dental, Vision insurance• 401K (3% Compeer contribution & up to an additional 6% match)• Paid time off (vacation, sick leave, holidays, volunteer time)