Manager, Account Management

What We Do:
Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.
Today's cyber-attacks aren't limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.
Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.
Join the hunt and help us stop hackers in their tracks!
What You'll Do:
As Manager of an Account Management team, you will lead a group of sales professionals focused on driving Annual Recurring Revenue growth through cross-selling of additional products and the expansion and retention of the installed products across our customer and partner base. This role is critical in expanding our relationships with customers and partners while helping them deliver industry-leading cybersecurity to their customers through the Huntress platform.
This is a team management position focused on net dollar retention through cross-selling and expansion of product usage, gross dollar retention, partner loyalty, customer satisfaction, and everything growth and success after the initial sale.
This role will work closely with Revenue leadership, as well as our Marketing organization to ensure great communication and engagement with our installed base and to help our customers and partners meet their business objectives through expanded offerings, training, education, and empowerment.
Reporting to the VP of Account Management, this is a high-impact, high-visibility role. Success in this velocity motion will be measured by expansion and retention metrics, as well as the ability to drive activity and outcomes across a team of individual contributors.
Responsibilities:
Manage a team of quota-carrying individual contributors
Achieve team plan based on both expansion metrics and renewal rates in a velocity sales motion
Maintain and reinforce Huntress' culture
Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
Build and maintain strong relationships with multiple contacts within assigned partner organizations
Execute a customer and partner engagement process to ensure great communication with our existing customers and partners
What You Bring To The Team:
3+ years of experience managing customer/Account Management teams or managing sales teams, ideally focused on mid-market and below
Strong knowledge of the cyber-security industry is a plus
Strong knowledge of the MSP space is a plus,
Experience with Salesforce, Hubspot, or other similar CRM platforms
Strong bias to action and ability to get things done efficiently and effectively
What We Offer:
100% remote work environment - since our founding in 2015
Generous paid time off policy including vacation, sick time, and paid holidays
12 weeks paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for

all

full-time employees
One-time $500 reimbursement to build/upgrade home office
Annual allowance for education and professional development assistance
Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit small businesses.
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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Huntress's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
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