True Homes, rated a Top Workplace USA Today for 2024 is growing! Because of this tremendous growth, we are searching for a new Maintenance Supervisor to join our Integrity Rentals team to cover the suburbs surrounding Charlotte, NC. If you are looking to join a team that values you and want to be part of a company that takes a new approach to home building and workplace culture, please apply now!
The Maintenance Supervisor is responsible for performing and overseeing tenant requests, unit turns and preventative maintenance activities at rental properties within company portfolio. Supervisor contributes to hiring, training and overseeing maintenance technicians. This role includes ensuring completed tasks meet quality standards as well as meet all safety requirements. In addition, responsibilities include ownership of tenant service experience, work order processing/assignment, overseeing property turns from start to finish and ensuring properties meet all owner and HOA standards. This position consists of both office and field responsibilities.
Responsibilities Work Order Management:Completes and schedules assigned work orders and communicates status updates consistently to Maintenance Manager while ensuring quality standards are metResponds promptly and professionally to tenant maintenance service requests with goal of 24 business hour response time or as assigned by Maintenance ManagerContacts tenant with courtesy follow-up to ensure work order satisfactionProvides excellent customer service to tenants and promotes a positive living environment striving for complete resident satisfaction and 5-star client survey responseEducates and reviews the Tenant Maintenance Responsibilities form with residents on common maintenance topics continuouslyMaintenance Technician Management:Assist Maintenance Manager with recruiting, hiring and training all Maintenance TechniciansTrain maintenance technicians in repairs, processes, technology systems and company expectationsManage daily schedules of Maintenance TechniciansThird-Party Trades:Schedules and oversees third-party trades as needed to make repairsEnsure third-party work meets IRS standardsAssist Maintenance Manager with hiring and managing third party trade partnersPreventative Maintenance/Bi-Annual Inspections:Performs and manages areas of preventative maintenance that could be introduced to reduce long-term cost and deterioration of homes within portfolioManage and schedule preventive maintenance and any repairs within multiple trade categories on a perpetual basis to reduce service requests and long-termPerforms scheduled property inspections following Bi-Annual Property Inspection guidelinesManage Move-Out Turns:Identifies repairs needed to prepare unit for new occupancyCreate, assign and ensure completion of work orders & turn related tasksSchedules and oversees all tasks requiring a third-party tradeEnsure all receipts and invoices associated with turn are appropriately collected and saved in fileEnsures property is Show-Ready within 15 calendar daysWork closely with Maintenance Manager to achieve team objectivesPerform On-Call duties as assigned by Maintenance ManagerProvide feedback and updates to Maintenance Manager with daily communicationAct as liaison between Maintenance Technicians or trades and Maintenance ManagerWillingness to commute to all properties in company portfolio as/when neededObtain approval of pricing for repairs outside of normal scope within provided thresholdCompletes property condition assessments at all property visits and present findings to Maintenance ManagerObtains approval from management and purchases maintenance supplies as needed for propertiesUtilizes and cares for company supplied tools and materials properlyPerforms other duties as assigned:Serves as back-up for Maintenance Manager as neededServes as back-up for New Home OrientationsServes as back-up for Client Services assigned work order to ensure use of warranty services when applicableComply with health and safety rules and regulations, as well as applicable local, state, and federal lawsDemonstrates leadership consistent with the TNL PlatformTrue Approach: Interactions with Associates, Trades and Strategic Relationships that consistently reflect the values of the companyTrue Actions: Daily focus reflects franchise philosophy and synergistic structure including stewardship of resources, congruent leadership, operational excellence, and results-focused executionTrue Acumen: Creates enterprise value through client focus, people development, stakeholder relationships, operational discipline, and financial performanceAchieves collaborative relationships with Trade Partners and Market PartnersResults/Accountability: Ensures leadership congruency with Culture, People, and Platform (CPP) and TNL PlatformManage tenant relations to achieve 65% or greater lease renewal goalManage leasing including pricing, marketing and appearance to achieve 93% or greater leasing goalEnsure team achieves overall maintenance goals including preventative maintenance and tenant work ordersDevelop project budgets and lead team to perform to budget goalsQualifications: High School diploma or equivalentPrior supervisory experience requiredAdvanced knowledge of residential mechanical systems and residential maintenance work (plumbing, electrical, cosmetic repair, HVAC & appliances)Excellent verbal and written communication skillsValid driver's licenseAbility to be at work on a regular and consistent basisMust maintain professional appearance and comply dress code policyMust comply with all safety regulationsAbility to rotate "on-call" responsibilities with team during weekends & holidaysGeneral Requirements: Knowledge of federal fair housing laws and any applicable local housing provisionsAbility to read, write, and understand EnglishAbility to use a personal computer, iPad, AppFolio Management Module or other computer tracking systemsAbility to compose professional and grammatically correct correspondence via email or textExcellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult peopleProfessional verbal and written communication skills; ability to effectively communicate with a diverse workforceStrong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlinesAbility to perform basic mathematical functionsAbility to multi-taskAbility to make quick and effective decisions and analyze and resolve problemsAbility to work in a fast-paced, ever-changing environment; must be adaptable and flexibleAbility to maintain confidentialityExcellent attention to detailMust be able to work independentlyRegularly drive between jobs during the workdayComply with all company policies and proceduresDemonstrate the qualities and character traits as defined in the Sustainable Competitive Advantage (SCA)Physical Requirements: Ability to ascend/descend stairs and laddersStanding, walking, and/or sitting for extended periods of timeModerate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearingSustains substantially recurring movement to fingers, hands, wrists, legs, and feetAbility to use standard maintenance equipmentWork and/or walk on various types of surfacesWorking Conditions: While performing the duties of this position, the associate is regularly exposed to outside weather conditions, which may include wet and/or humid conditions, and extreme cold or extreme heat.
True Homes offers a highly competitive salary in addition to benefits including health and vision program and company paid dental, Life & AD&D, short-term and long term disability and 18 days of paid time off in your first year. Employment with True Homes is contingent on the ability to successfully pass a drug screen and background check. True Homes is an equal opportunity employer.
