Job summary
Reporting to the Executive ChefProviding warm, sincere, and engaging serviceEnsuring the consistency in food preparation and presentation
Job seniority: entry level
Responsibilities
• Provide warm, sincere, and engaging service that follows the service essentials, ensuring Guests feel valued• Treat each and every Guest as a unique individual, personalizing the interaction(s) with thoughtful and personal touches• Resolve Guest problems and never say "no" without offering an alternative. OWN the follow-up to ensure the problem is resolved, and be that guest's point of contact• Be an ambassador for the Brand, Hotel, Community, and Colleagues• Be guided by and always exhibit Fairmont core values; respect, integrity, teamwork, accountability, & Excellence• Be aware of, support, and ensure all health and safety policies, environmental policies & evacuation procedures including updates are adhered to• Follow and deliver all Leading Quality Assurance Standards for your position while supporting the FOH manager• Actively share ideas, opinions, and suggestions in daily shift briefings• Ensure a safe, clean hotel at all times and take ownership for your area• Adhere to grooming policies to ensure a professional appearance is always maintained
Requirements
• 2-3 years previous Cook experience in a free-standing widely recognized restaurant• Free-standing Fine dining/Upscale Dining an asset• Diploma/Certification in Culinary Arts discipline required or proven related industry experience• Proven track record of cost control including food, equipment, labor, and wastage to meet the food quality goals and hotel's financial goals• Enthusiastic with an outgoing personality who is very guest driven• Demonstrate real passion for menu planning, developing colleagues, and experimenting with new trends• Confident and poised while creating a guest dining experience catered to their individual desires• Well versed and competent in the Fundamentals of French cooking techniques supporting a contemporary style presented for today's Bay area guest• Computer literate in Microsoft Windows such as Word and Excel applications an asset• Strong interpersonal and problem-solving abilities
Key Skills Needed
• Warm and engaging service• Personalization of guest interaction• Problem-solving• Ambassadorship• Adherence to health and safety policies• Grooming• Menu planning• Cost control• Passion for food• Contemporary cooking techniques• Interpersonal skills
