ARE YOU PASSIONATE ABOUT FOOD AND HOSPITALITY? Land one of the best smelling jobs around! Since 2007, Luella's Bar-B-Que has been committed to providing genuine hospitality and great food in an energetic, casual and friendly environment. We strive to build a crew of caring people who possess self-discipline and enjoy working in the restaurant profession. We operate North Asheville and South Asheville locations and a catering department. We are locally and independently owned, food quality driven, and well known for our fun and eclectic work environments and memorable guest experiences. We are looking for qualified hospitality professionals like yourself to help us continue to grow and add new stores in the Asheville area!
Luella's Catering is looking for catering attendants that are prepared to execute events with a great attitude and world-class service that represent the Luella's brand and mission: to provide enrichment and lasting enjoyment to our team, guests, and community. This position is on an as needed basis/casual basis and exact hours cannot be guaranteed, however an average of 10-15 hours a week can be expected.
SUMMARY The Catering Attendants will be fully trained in all of the responsibilities listed below. At Luella's, we choose to orient our culture around hospitality to all people. The Catering Attendant is an important supportive role for someone who values the guest experience and is passionate about excellence in the hospitality industry. The Catering Attendant reports to and supports the Catering Captain and Catering Assistant in event execution, from beginning to end, with radiating enthusiasm and an eagerness to be the best! As a leader in the company you are responsible for maintaining the written cultural expectations of Luella's and reinforcing this culture through example, and a personality of positive energy and fun every day.
RESPONSIBILITIES Maintains business appearance in an exemplary fashion Maintains a culture of constant ongoing training and continuous improvement Can execute catering deliveries as needed Plays an integral role in the overall growth of catering business Assists Captain in maintaining cleanliness and organization of off-site catering storage spaces and all catering equipment Assists with maintaining catering vehicle fleet in a like-new cleanliness and appearance and brings mechanical issues to the attention of the Catering Captain and Area Manager at the time they are discovered Ensure completed accuracy on all catering orders leaving the store Attendants must set up, prepare, maintain, and break down food buffets and beverage stations Attendants must set up (when applicable) and bus guest tables Attendants must assist with service of various types, to include passing hors d'oeuvres, refilling and maintaining food and beverage stations, serving food, and table-side beverage service (service needs vary by event) Attendants must assist with bussing and washing dishes Attendants are required to follow food safety and sanitation procedures at all times Attendants must communicate with Catering Captain and Catering Assistant throughout the event QUALIFICATIONS The ideal candidate will possess at least 90% of the following:
Food and/or beverage service experience. The candidates, ideally, also have prior catering experience Excellent communication skills, collaborative skills, and attention to detail Above average knowledge of food, craft beer, spirits and other finer things in life Integrity, honesty, accountability, a passion for excellence and an incapability of making excuses for anything less than excellence A natural surplus of hospitality extended to guests, team members and vendors no matter the circumstances An unusually attentive focus on details and a compulsive desire to make even the smallest details perfect A valid Driver's License and have reliable transportation Personable, friendly, positive, helpful, respectful; natural talent for hospitality A strong ability to multitask, prioritize, and move with purpose Able to work in a fast-paced environment and adhere to event timeline Able to work long and/or late hours (hours vary by event) Above all, a desire to be the best BENEFITS Attractive teamshare bonus compensation Best in class health, dental, vision, accident and disability benefits, Luella's contributes 60% of your individual premiums (available benefits are dependents on full-time or part time work) Employer funded continuing education programs Tuition Allowance towards hospitality management or culinary arts degree programs Career advancement opportunities Free access to Employee Assistance Program Employee dine-in discount for you and up to three friends Free shift meals PHYSICAL/MENTAL DEMANDS While performing the duties of this job, the employee is required to stand, walk, talk, and hear The employee is required to be on foot for a large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects including tables and cases of food and beverage; must be able to lift approximately 50 pounds overhead Will be required to drive company vehicles Must be able to sustain constant mental and visual attention Attendants may be asked to drive to the venue using their personal vehicle WORKING CONDITIONS Kitchen environment, including hot areas, hot tools, hot plates, sharp knives and tools Outdoor off site catering venues and environments with fluctuating temperatures and/or conditions Office environment Flexible schedule can vary from week to week; work required on weekends and holidays as needed
