Join our dynamic team as a part-time Loyalty Specialist and play a crucial role in enhancing our esteemed loyalty program, designed to reward our valued customers. This role is perfect for individuals who are passionate about delivering excellent customer service and are keen to contribute to the successful execution of marketing initiatives. Your work will directly impact our loyalty program's effectiveness, ensuring our customers feel valued and appreciated.
What You'll Do:
Support Loyalty Program Operations: Handle data entry for loyalty promotions and transactions while maintaining accurate records. Conduct audits to verify the integrity of loyalty points and ensure compliance with program standards.
Customer and Field Support: Provide prompt and courteous assistance to both field personnel and customers concerning loyalty points adjustments and inquiries.
Promotional Activities Management: Coordinate the setup and oversight of promotional offers, ensuring they are executed flawlessly.
Communication: Draft and distribute communications related to program updates, news, and policies to both internal teams and program members.
Financial Processing: Oversee the auditing, approval, and timely payment of program invoices. Assist in managing the logistics for reward trip registrations and participant sign-ups.
Who We Are Looking For:
Education: High school diploma or equivalent required.
Experience: 1-3 years in a support role, preferably within Marketing or a Loyalty Program. Experience in customer service is highly valued.
Skills: Strong organizational abilities and meticulous attention to detail, especially with data management. Proficient in Microsoft Office, with a strong capability in Excel for managing and analyzing data using V-Lookup, Pivot Tables, and charts.
Qualities: Excellent communication skills, a strong customer service orientation, and a sense of urgency in task management.
Perks:
Health Benefits: Medical, Dental, and Vision plans.
Time Off: Generous Paid Time Off and Paid Holidays.
Financial Security: Competitive Compensation, 401(k) with company match, company-paid life insurance, Short and Long-Term Disability Insurance.
Professional Growth: Opportunities for advancement and Tuition Reimbursement.
Additional Benefits: Product discounts.
Our Commitment to You:
Our company is committed to fostering a diverse and inclusive workplace. We believe that diversity and inclusion among our teammates are critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, national origin, disability, marital status, military status, genetic information, or any other status protected by law.
Join Us:
If you are looking for a rewarding part-time role and meet the above qualifications, we would love to hear from you. Apply today and help us continue to provide exceptional service and rewards to our customers. If you require alternative methods of application or screening, please contact us directly.
Employment Type: Full-Time
Salary: $ 75,000.00 Per Year
