Logistics Customer Service Agent

Job summary
The role of a Customer Service Agent is to identify and understand our customer's transportation needs.Responsibilities include receiving, booking, and scheduling transportation orders.Excellent customer service skills and strong attention to detail are required.
Job seniority: entry level
Responsibilities
• Prepare, handle, and process documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.• Update shipment information in a timely and accurate manner into our operating system.• Dispatch freight to avoid disruptions in the customer's supply chain.• Communicate effectively with customers, vendors, and internal Expeditors network through various communication channels.• Review and monitor reports to understand individual performance and identify opportunities for development.• Accurately execute invoicing based on established customer SOP's, rate shells, and Tariffs.• Maintain strong vendor relationships with airlines, trucking companies, and others.• Adhere to compliance standards, including internal policies and procedures, external regulations, and customer requirements.• Meet key performance indicators to support department, branch, product, and company goals.• Seek opportunities for improved efficiencies and escalate problems or decisions to management when necessary.
Requirements
• High School Diploma required.• Excellent customer service skills and effective interpersonal skills.• Strong attention to detail and organizational skills.• Desire to learn and expand knowledge base.• Ability to work effectively and productively with others.• Proficient computer skills, including Microsoft Office products.• Fluent in English.• Bachelor's degree desired.• One year of work experience in a customer service related role desired.
Benefits
• Paid Vacation, Holiday, Sick Time• Health Plan: Medical, Prescription Drug, Dental and Vision• Life and Long Term Disability Insurance• 401(k) Retirement Savings Plan (US only)• Employee Stock Purchase Plan• Training and Personnel Development Program