Cowan Logistics Cowan Logistics has a strong foundation in the transportation industry and provides all the services a shipper could require. We have a network of intermodal locations, a large fleet consisting of 1,500 power units and 5,000 trailers, a full-service logistics division, and warehouses that fulfil distribution needs.
Cowan Logistics serves as a freight brokerage and is seeking motivated individuals looking to start their career with a growing organization in a steady industry. The Account Manager role is an exciting opportunity within our growing organization which supports our operations team. We provide on-the-job training, room for growth and advancement within the organization, and a competitive compensation structure.
We provide 2 weeks onsite training and team building activities.
Logistics Customer Account Manager The Customer Account Manager performs a customer service role and is responsible for serving as the direct point of contact for active and new customer accounts, handling all day-to-day communication. This includes providing updates on shipments, scheduling appointments, and resolving all potential issues.
Duties and Responsibilities include but are not limited to: Actively monitor high volume email communication to respond to customer and internal team member requests promptly and professionallyInput all assigned shipments into Logistics Management System (LMS) in a timely manner while ensuring close attention to detail and accuracyContinuously update and maintain LMS with new information, notifying all affected parties internally and externallyQuickly and accurately schedule all appointments for assigned shipments following proper transit procedures and utilizing various scheduling methods (3rd party scheduling portals, via email, phone etc.)Coordinate with other departments to ensure successful completion of shipments from start to finishProactively identify problems and implement effective solutions to improve efficiency and customer satisfactionCreate and maintain detailed customer information and contact lists for assigned accountsPurposefully contribute to a positive and supportive team environment Skills & Requirements: Ability to work successfully and professionally in a team-based environment and independentlyExtremely organized and detail orientedExceptional customer service skills with the ability to build professional relationships via email or telephoneStrong communication (both verbal and written), problem solving, & decision-making skillsAbility to multitask and organize information to accurately update the team on current account status and informationBachelor's degree preferred Outstanding benefits, including: Health, Dental, Vision, Life & Disability
Sick, Vacation, and Holiday PTO
401K Options
