Logistics Coordinator

Logistics Logistics Coordinator
Contract Period: 1yr.
Work Address: 3575 Koger Blvd Duluth GA 30096
Work Hours: 8:3017:30
Job Function/Description: Follow SOP and Work Instructions update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance Booking Tracking Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL) Customer Service including all happenings from booking to cargo delivery in a timely manner Daily liaison with customer carriers internal staff Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact (i.e. phone heavy email communication) Monitor account issues and communicate/liaison with management to implement/drive solutions Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer Recommend when needed changes in current processes Reporting as needed (Service failure report claim/damage report column P&L others as needed) Accuracy of data entry into Cello and other systems as needed Monitor trends and report changes to Management for action Qualifications: 2 years in logistics experience in operations or Ocean/Drayage/Freight experience preferred Bachelors Degree required Korean / English Bilingual Preferred Proficient in Microsoft Office application Excel/Power point/Word/Outlook Excellent written and oral skills Able to engage and work directly with customers Solutions minded Highly Self Motivated and minimal supervision needed Organized and detail oriented Handle high pressure and fast pace operations as needed Strong work ethic Open to learning other modes of transportation as needed Experience with NAFTA/USMCA cross border transportation preferred Relevant Logistics Industry Knowledge Familiar with Logistics systems (WMS/TMS/WMS) LOGISTICS , MICROSOFT OFFICE