Local Operations Manager

Job summary
Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager.The role requires strong communication and handy-person skills, as well as the ability to oversee operations in Hilton Head Island, SC.The successful candidate will be responsible for maintaining relationships with property owners and ensuring the properties are clean and well cared for.
Job seniority: entry level
Responsibilities
• Oversee operations in Hilton Head Island, SC, managing a specific portfolio of properties.• Develop and grow a relationship with property owners, ensuring the properties are clean, maintained, and well cared for.• Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency.• Manage a budget for the portfolio and perform cost-benefit analysis.• Manage and train a high-quality team, ensuring they adhere to Vacasa policies and procedures.• Handle escalated guest and homeowner concerns.• Partner with the Business Development Representative when new units join the portfolio.• Perform light home maintenance tasks.• Conduct regular inspections prior to guest and owner arrivals.• Occasionally perform housekeeping and maintenance duties.• Travel frequently between worksites.
Requirements
• Technical computer skills required on all forms of hardware.• Availability to work flexible hours, including early mornings and evenings.• Professional communication skills.• Ability to work well under pressure in a fast-paced environment.• Excellent time management skills.• Highly responsive and reliable.• Strong attention to detail.• Prior housekeeping experience is a plus.• Ability to perform physical tasks such as standing, sitting, walking, lifting, bending, and twisting.
Benefits
• Health/dental/vision insurance - employee & family coverage options.• Employer Sponsored & Voluntary Supplemental Benefits.• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.• Health & Dependent Care Flexible Spending Accounts.• Flexible vacation time.• Paid sick days and holidays.• Paid parental leave after one year of tenure.• Employee Assistance Program.• Career advancement opportunities.• Employee discounts.• All necessary equipment provided.• Great colleagues and culture.