Job Description Job Responsibilities:
Actively promotes and uses the company's core values to lead by example when interacting with employees and guests. Responsible for maintaining the Wynn standards of service with guests and coworkers at all times. Ensures consistency of all guest and employee interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services. Must be able to complete a high volume of guest interactions on a daily basis. Knows and adheres to Wynn policies and procedures. Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues in a timely manner and within limits of authority. Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. With an extensive focus on room types and amenities. Provide escorts to the respective guest rooms or requested locations. Ability to maintain the ambiance of the Tower Suites Lobby; includes managing queues, greeting guests, and providing a welcome refreshment or amenity. Assists with storing guest luggage; when necessary. Basic knowledge of Property Management System. Extensive knowledge of HotSOS. Accurately completes checklists and reports associated with specific shifts. Responsible for thorough and timely completion of special projects/assignments. Assists in any Front Office role or department needed based on business demands. Solution oriented, avoids conflict and gossip, stays on task and promotes teamwork. Takes ownership for the upkeep, maintenance and cleanliness of all areas within the properties. Works with safety as a priority, and follows department and company safety standards. Attends required training classes, meetings and company functions. Responsible for providing support to the Front Office Management Team. Qualifications Job Requirements:
Must be at least (21) years of age. Combination of education equivalent to graduation from high school (high school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. Must possess excellent English communication skills, both verbal and written. Additional foreign language preferred. Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude. Must be able to work proficiently within a team environment and disciplined to work without constant guidance and supervision. Must be available to work all shifts including, day, swing and overnight and be able to flex schedule based on business demands. Must be able to work effectively in stressful, high-pressure situations. Must be extremely well groomed and possess a professional attitude. Must be well refined in both demeanor and actions. Must have an open mind and willingness to learn new processes and concepts. Must maintain the highest levels of confidentiality regarding guests and staff. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
