Job Title: Loan Workout Associate Location: Des Moines, Iowa (Hybrid 3 day's onsite)
Pay rate: $20-25/hr on W2Job Description: Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements. Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable. Manages stakeholder relationships with customers, family members, legal representatives, and business partners.Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area. Research credit or account information. Perform skip tracing, review workout and restructure problem loans and payment plans. Research vendor program remedies and recourse to determine loss projections. Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact. Utilize solid understanding of company policies, procedures and collection systems. Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area. Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Required Qualifications: 6 plus months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.Team Duties:This team manages and supports the control stepThe team is part of the recovery department, and is a last stop in the settlement review processThe largest portion of the case review is in Credit CardsDaily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts.The team is not customer facingThis is not an entry level positionYears of Experience required:2 plus year of relevant professional experienceRequired Experience:Root cause analysisUnderstanding credit cards, that is the main department.Payment researchLitigation exposure specifically civil procedurePartnering with 3rd party law firmsWorking independently and being resourcefulEnterprise/corporate environment backgroundTechnical Skills Required:EXCEL experience is very valuable in this roleSpecific Education/License Requirements: No
