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The Position
Job Title
Loan Quality Assurance Manager Job Description
SUMMARY
This position is responsible for managing the Loan Quality Assurance team's daily functions to mitigate risk related to consumer and commercial lending functions. This includes developing and managing the team, developing and maintaining QA processes, quality assurance of loan files including loan system data, collateral documentation and perfection, credit documentation and policy compliance, developing, monitoring, and reporting of controls, and documentation exceptions management.
PRIMARY RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Develop team including interviewing, hiring, training, coaching, measuring performance, providing feedback, and leading meetings. Ensure that Loan QA meets or exceeds department goals, quality, and service standards. Guide accurate and timely completion of Quality Assurance team responsibilities. Collaborate across business units on process updates and communications resulting from changing regulatory and/or credit requirements. Develop and improve procedures, tools, checklists and working instructions for team responsibilities. Ensure proper loan quality controls in place to mitigate risks and periodic control assessment for new loan and loan servicing related activities. Ensure loans are documented properly, demonstrate collateral perfection, and critical loan data is accurate in the bank's core loan system according to policies, procedures and system capabilities. Manage and ensure accurate exception tracking process in accordance with loan agreements, covenants, approved requests, credit policy, and bank procedures, exception resolution, and reporting. Determine loan sampling methodology to perform credit and regulatory reviews and report results. Coordinate activities to ensure HMDA and CRA data integrity, and Fair Lending, Truth in Lending, TRID, flood, and other federal and state regulatory compliance. Serve as a subject matter expert and key representative for the Loan QA team. Participate in work collaborations as needed. ADDITIONAL DUTIES AND RESPONSIBILITIES
Provide excellent service to external customers, community banks, and Loan Operations staff. Maintain customer centric focus while managing various tasks with a high level of accuracy and quick turnaround. Maintain an essential understanding of loan origination and credit approval process. Continually update skills and knowledge of regulatory requirements, Bank policies and procedures, systems, and industry standards. Recommend possible process improvements to manager when identified. Complete required compliance exams annually. Adhere to all bank policies and procedures. Perform other duties as assigned by manager.
EMPLOYEE SPECIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical/Functional Competencies
Good understanding of financial institution products and services Strong interpersonal skills to build relationships across business units, operations and credit departments Excellent leadership, process management, conflict management, communication, analytical, and decision-making skills Ability to work in fast-paced environment, handle multiple tasks and prioritize work Excellent time management and organizational skills Ability to initiate tasks and projects with little or no supervision. Willingness to accept additional responsibilities Proficient software navigation skills including Microsoft Word and Excel Ability to adapt to changing technology and processes EDUCATION AND WORK EXPERIENCE
High school diploma or GED One or more years of experience in a supervisory position One or more years of experience in banking, lending, or operations Preferred
Bachelor's degree in business, law, or finance Three or more years of progressive experience in banking, lending, or operations Previous supervisory experience with proven team building, mentoring, training and coaching skills Experience with Jack Henry Silverlake software Higher level Microsoft Excel skills and/or data analysis Extensive experience with loan documentation, lien perfection, collateral perfection, credit monitoring, document tracking and management, lending related regulatory requirements, and management reporting Knowledge and experience with document and/or item exception tracking and document imaging systems NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.
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All Locations:
Durant-Corporate If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at
for assistance. First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.
