Live Chat Specialist

Job Description:

Kroger is seeking a motivated and independent Live Chat Specialist to join our team in New York City, New York. As a part-time entry-level position, the Live Chat Specialist will be responsible for providing exceptional customer service through our online chat platform. The ideal candidate will have at least 1 year of experience in customer service and possess strong problem-solving skills.

Responsibilities:- Respond to customer inquiries in a timely and professional manner via live chat- Provide accurate and helpful information to customers regarding products, services, and promotions- Troubleshoot issues and resolve customer complaints effectively- Collaborate with other team members to ensure seamless communication and customer satisfaction- Utilize creative solutions to enhance the overall customer experience- Maintain a positive attitude and high level of professionalism at all times

Requirements:- 1 year of experience in customer service, preferably in a live chat setting- Excellent communication skills, both written and verbal- Strong problem-solving abilities and a creative mindset- Motivated and independent worker who can thrive in a fast-paced environment- Ability to multitask and prioritize tasks effectively

Benefits:- Travel opportunities- Dental insurance- Joining Bonus

Working Environment:At Kroger, we are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We strive to create a culture of belonging where everyone has the opportunity to succeed and grow.

Deadline to apply: May 22, 2024

Equal Opportunity Statement:Kroger is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to providing a work environment free from discrimination and harassment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.