Job Description:
MetLife is seeking a part-time Live Chat Officer to join our team in Jacksonville, Florida. This is a work-from-home position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.
Responsibilities:- Engage with customers through live chat to provide information, answer questions, and resolve issues in a timely and professional manner- Utilize a variety of software applications to multitask and manage customer interactions effectively- Collaborate with internal teams to ensure customer inquiries are addressed efficiently- Maintain a positive and energetic attitude while delivering excellent customer service- Meet and exceed performance goals related to response time, resolution rate, and customer satisfaction- Stay informed about company products, services, and policies to provide accurate information to customers- Adhere to company guidelines and procedures for handling sensitive customer data- Assist in training new team members and sharing best practices for live chat communication
Requirements:- Strong communication skills, both written and verbal- Experience in customer service or a related field- Ability to work independently and as part of a team in a fast-paced environment- Proficiency in typing and navigating online platforms- Energetic and resilient personality traits- Project management and presentation skills- Strong attention to detail and problem-solving abilities- Flexibility to work evenings and weekends as needed
Benefits:- Vision insurance- Gym membership- Dental insurance
Working Environment:At MetLife, we prioritize work-life balance and employee well-being. Our work-from-home opportunities provide the flexibility and support our employees need to excel in their roles.
Equal Opportunity Statement:MetLife is an equal opportunity employer and values diversity in our workforce. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, national origin, age, sexual orientation, disability, or any other characteristic protected by law.
Deadline to Apply:May 6, 2024. We encourage qualified candidates to submit their applications promptly for consideration.
Join MetLife as a Live Chat Officer and be a part of a dynamic team dedicated to providing exceptional customer service from the comfort of your own home. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
