Live Chat Officer - Work From Home

Job Description:

Biogen is seeking a motivated and detail-oriented Live Chat Officer to join our team. This is a part-time, work-from-home position based in Austin, Texas, US. As an Entry Level Live Chat Officer, you will be responsible for providing exceptional customer service through live chat interactions.

Responsibilities:- Respond to customer inquiries and provide support through live chat- Assist customers with product information, troubleshooting, and order processing- Handle customer complaints and resolve issues in a professional and timely manner- Maintain accurate records of all interactions with customers- Collaborate with other team members to ensure a seamless customer experience- Stay updated on product knowledge and company policies

Requirements:- 1 year of experience in customer service or a related field- Independent and reliable work ethic- Strong persuasion skills to influence customer decisions- Excellent written and verbal communication skills- Ability to multitask and prioritize tasks effectively- Proficiency in using chat platforms and CRM systems

Benefits:- Company-provided equipment- Visa sponsorship for qualified candidates- Parental leave for eligible employees

Working Environment:At Biogen, you will be part of a high-energy workplace focused on delivering impactful results. We value collaboration, innovation, and a positive work culture.

Equal Opportunity Statement:Biogen is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: ********

If you meet the requirements and are looking for an exciting opportunity to work remotely as a Live Chat Officer, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.