Job Description:
We are seeking a Live Chat Officer to join our team at Dover in Philadelphia, Pennsylvania. As a Live Chat Officer, you will be responsible for providing excellent customer service through our live chat platform. This role requires individuals who are independent, confident, and excel in project management and teamwork.
Responsibilities:1. Engage with customers in real-time through our live chat platform to provide support and assistance.2. Resolve customer inquiries, issues, and complaints promptly and efficiently.3. Maintain a positive and professional attitude while representing the company's brand.4. Collaborate with team members to streamline processes and improve customer satisfaction.5. Keep accurate records of customer interactions and transactions.6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.7. Assist in training and mentoring new team members on live chat procedures and best practices.
Requirements:1. High school diploma or equivalent.2. Strong verbal and written communication skills.3. Ability to multitask and prioritize workload effectively.4. Proficient in technology, including live chat platforms and Microsoft Office.5. Experience in customer service is a plus, but not required.6. Must have a positive attitude and willingness to learn and grow.7. Must be independent, confident, and have strong project management and teamwork skills.
Benefits:1. Medical coverage.2. Free accommodation.3. Training and professional development opportunities.
Working Environment:At Dover, we believe in cultivating a sense of ownership and responsibility at every level. Our team members are empowered to make decisions and contribute to the success of the company.
Equal Opportunity Statement:Dover is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to apply: May 1, 2024.
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we invite you to apply for the Live Chat Officer position at Dover in Philadelphia, Pennsylvania. Join our team and make a difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
