Live Chat Manager - Work From Home

We are seeking a passionate and independent Live Chat Manager to join our team at Morgan Stanley. This is a part-time, work-from-home position based in Fort Worth, Texas, US, ideal for individuals with 6 years of experience in a similar role at a mid-to-senior level.

Responsibilities:- Manage and oversee the live chat system, ensuring timely responses to customer inquiries and providing excellent customer service- Train and supervise a team of live chat agents, monitoring performance and providing feedback as needed- Develop and implement strategies to improve the efficiency and effectiveness of the live chat system- Collaborate with other departments to resolve customer issues and improve overall customer experience- Analyze data and metrics to track performance and identify areas for improvement- Stay up-to-date with industry trends and best practices in live chat management

Requirements:- 6 years of experience in a similar role- Strong decision-making and negotiation skills- Excellent communication and interpersonal skills- Ability to work independently and manage a remote team effectively- Proficiency in using live chat software and tools- Bachelor's degree in a related field (preferred)

Personality traits:- Passionate about customer service and driving results- Independent, self-motivated, and proactive in finding solutions

Soft skills:- Strong decision-making skills to handle complex customer inquiries- Negotiation skills to resolve disputes and come to mutually beneficial agreements

Benefits:- Joining bonus- Disability insurance- Travel and spending expenses covered

Working environment:At Morgan Stanley, we are committed to fostering diversity and inclusivity in the workplace. As a Live Chat Manager, you will play a crucial role in creating a culture of belonging and ensuring that all team members feel valued and respected.

Deadline to apply: April 26, 2024

Equal opportunity statement:Morgan Stanley is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.