Live Chat Manager

Job Description:

Tractor Supply is seeking a part-time Live Chat Manager to join our team in San Antonio, Texas. As a Mid-to-Senior Level position, we require at least 7 years of experience in a customer service or online chat management role. The ideal candidate will possess personality traits such as reliability and dedication, as well as soft skills including adaptability and persuasion.

Responsibilities:- Oversee the live chat support team, providing guidance and support to ensure exceptional customer service- Monitor chat interactions to maintain quality and consistency in responses- Analyze chat data and customer feedback to identify areas for improvement- Train new team members and provide ongoing coaching and development for existing staff- Collaborate with cross-functional teams to improve processes and workflows- Stay up-to-date on industry trends and best practices in live chat management

Requirements:- Bachelor's degree in a related field preferred- Proven experience in live chat management or customer service roles- Strong communication and problem-solving skills- Ability to work in a fast-paced environment and prioritize tasks effectively- Proficiency in CRM systems and chat platforms- Flexibility to work evenings and weekends as needed

Benefits:- Parental leave- Joining bonus- Remote work flexibility

Working Environment:At Tractor Supply, we prioritize employee well-being through health and wellness initiatives. We strive to create a positive and inclusive work environment where our team can thrive and grow professionally.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement:Tractor Supply is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.