Job Description:
We are currently seeking a talented Live Chat Manager to join our team at Tenneco in San Antonio, Texas. As a Mid-to-Senior Level position, the ideal candidate should have at least 7 years of experience in a similar role. The Live Chat Manager will be responsible for overseeing the live chat function within our organization, ensuring a high level of customer service and satisfaction.
Responsibilities:- Managing a team of live chat agents and providing guidance, training, and support- Monitoring chat conversations to ensure quality and consistency- Analyzing chat data and performance metrics to identify areas for improvement- Developing and implementing strategies to enhance the live chat experience for customers- Collaborating with other departments to align live chat initiatives with overall business goals- Maintaining a positive and motivated team environment- Handling escalated customer inquiries and issues- Keeping up-to-date with industry trends and best practices in live chat management
Requirements:- Bachelor's degree in a related field- Proven experience in live chat management- Strong leadership and analytical skills- Excellent communication and problem-solving abilities- Motivated and passionate about delivering exceptional customer service- Ability to work effectively in a dynamic and fast-paced environment- Knowledge of live chat software and tools- Experience with CRM systems is a plus
Personality Traits: Motivated, PassionateSoft Skills: Leadership, Analysis
Benefits:- Vision insurance- Paid Time Off (PTO)- Remote work flexibility
Working Environment:At Tenneco, we strive to promote equality and fairness for all employees. We believe in creating a supportive and inclusive workplace where everyone has the opportunity to succeed.
Deadline to Apply: May 6, 2024
Equal Opportunity Statement:Tenneco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
