Live Chat Manager

Job description:

Campbell Soup is currently seeking a part-time Live Chat Manager to join our team in New York City, New York. As a Mid-to-Senior Level position, we are looking for a candidate with at least 7 years of experience in customer service or a related field. The ideal candidate will be adaptable, independent, and have strong communication skills.

Responsibilities:- Manage and oversee our live chat customer service platform- Train and mentor live chat representatives- Monitor and optimize chat performance metrics- Collaborate with cross-functional teams to ensure a seamless customer experience- Develop and implement strategies to improve customer satisfaction and retention- Handle escalated customer inquiries and complaints- Stay up-to-date on industry trends and best practices

Requirements:- 7+ years of experience in customer service or a related field- Excellent written and verbal communication skills- Strong leadership and organizational abilities- Ability to work independently and as part of a team- Experience with CRM software and live chat platforms- Strategic planning skills- Bachelor's degree in a relevant field (preferred)

Benefits:- Medical coverage- Training & professional development opportunities- Paid overtime

Equal Opportunity Statement:Campbell Soup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: April 27, 2024.

Join Campbell Soup and thrive in an environment that embraces and navigates change seamlessly. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.