Job Description:
Crown Holdings is seeking a motivated and experienced Live Chat Manager to join our team in Chicago, Illinois. As a mid-to-senior level position, the Live Chat Manager will be responsible for overseeing our live chat operations and ensuring a seamless and efficient customer experience.
Responsibilities:- Manage a team of live chat agents, providing guidance and training to ensure high-quality customer interactions- Monitor and analyze chat performance metrics to identify trends and areas for improvement- Implement strategies to increase chat efficiency and customer satisfaction- Collaborate with other departments, such as customer service and marketing, to align chat operations with overall business goals- Stay up-to-date on industry trends and best practices in live chat management- Handle escalated customer issues and provide resolution in a timely and professional manner- Develop and implement new chat features and functionalities to enhance the customer experience- Drive innovation and creativity in chat operations to differentiate Crown Holdings from competitors
Requirements:- Bachelor's degree in a related field- Minimum of 7 years of experience in live chat management or a similar role- Proven track record of driving results and exceeding performance targets- Strong leadership skills and the ability to effectively manage a team- Excellent communication and interpersonal skills- Driven and resourceful personality traits- Ability to cooperate and collaborate with cross-functional teams- Creative problem-solving skills- Experience working in a fast-paced environment- Proficiency in chat software and other relevant tools
Benefits:- Paid overtime- Dental insurance- Retirement plan
Equal Opportunity Statement:Crown Holdings is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic. All qualified candidates are encouraged to apply.
Deadline to apply: ********
Join Crown Holdings and thrive in a culture that embraces change and responds resiliently. Apply now to be a part of our dynamic team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
