Job Description:
Berkshire Hathaway is seeking a talented and experienced Live Chat Manager to join our team in Charlotte, North Carolina. This is a part-time position suitable for candidates with mid-to-senior level experience in the customer service industry. As a Live Chat Manager, you will be responsible for overseeing our live chat system and ensuring exceptional customer service is provided at all times.
Responsibilities:- Manage and monitor our live chat platform to ensure timely and accurate responses to customer inquiries- Train and supervise a team of live chat agents to deliver excellent customer service- Develop and implement strategies to optimize live chat performance and customer satisfaction- Collaborate with other departments to escalate and resolve complex customer issues- Analyze data and metrics to track performance and identify areas for improvement- Stay up-to-date on industry trends and best practices in live chat customer service
Requirements:- 6 years of experience in a customer service role, with a minimum of 2 years in a supervisory or managerial position- Motivated and hardworking individual with strong communication and interpersonal skills- Excellent problem-solving and negotiation skills- Proficiency in live chat software and customer relationship management tools- Ability to work independently as well as collaborate with a team- Bachelor's degree in a related field is preferred
Benefits:- Gym membership- Relocation allowance for qualified candidates- Free accommodation options- Competitive salary and benefits package
Working Environment:At Berkshire Hathaway, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Our team members are encouraged to take initiative and contribute to the success of the company.
Equal Opportunity Statement:Berkshire Hathaway is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
