Live Chat Associate - Work From Home

Job Description:

Hilton is seeking a motivated and customer-focused individual to join our team as a Live Chat Associate, working remotely from New York City, New York. As a Live Chat Associate, you will be responsible for providing exceptional customer service and support to our guests through our online chat platform.

Responsibilities:1. Engage with customers via live chat to answer inquiries, provide assistance, and resolve issues in a timely and professional manner.2. Utilize resources effectively to address customer needs and deliver a seamless experience.3. Maintain a high level of product knowledge to accurately respond to customer inquiries and provide information about Hilton's services and amenities.4. Collaborate with other team members to address customer concerns and escalate issues when necessary.5. Meet and exceed performance metrics related to response time, customer satisfaction, and resolution rates.6. Continuously seek opportunities to improve processes and enhance the customer experience.

Requirements:1. Minimum of 2 years of experience in customer service or a related field.2. Strong communication skills and the ability to multitask effectively.3. Resourceful and driven with a passion for solving problems and helping others.4. Ability to work independently while also being a team player and demonstrating cooperation.5. Proficiency in technology and the ability to navigate online chat platforms.6. Comfortable working in a fast-paced environment and adapting to change seamlessly.

Benefits:- Parental leave- Paid Time Off (PTO)- Dental insurance

Working Environment:At Hilton, we thrive in an environment that embraces and navigates change seamlessly. Our team values collaboration, innovation, and a dedication to providing exceptional service to our guests.

Deadline to Apply:April 27, 2024

Equal Opportunity Statement:Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.