Job Description:
Baxter International is seeking a talented Live Chat Associate to join our team on a remote part-time basis. As a Live Chat Associate, you will be responsible for providing exceptional customer service and support to our clients through live chat communication. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.
Responsibilities:- Engage with customers in a professional and friendly manner via live chat- Provide accurate and timely responses to customer inquiries and issues- Troubleshoot technical problems and provide solutions to customers- Build relationships with customers and maintain a high level of customer satisfaction- Collaborate with team members to ensure a seamless customer experience- Stay up-to-date on product knowledge and company policies- Meet or exceed performance metrics and goals set by management
Requirements:- Minimum of 3 years of experience in a customer service or support role- Confident and driven personality with a strong customer-centric mindset- Ability to adapt to changing circumstances and think creatively to solve problems- Excellent communication skills, both written and verbal- Proficiency in using live chat software and other relevant tools- High school diploma or equivalent required; Bachelor's degree preferred- Availability to work flexible hours, including evenings and weekends
Benefits:- Employee discounts on company products- Company-provided equipment for remote work- Free food and snacks in the office
Working Environment:At Baxter International, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value diversity and inclusion and provide a supportive and collaborative work environment where every team member's voice is heard and respected.
Deadline to Apply:Please submit your application by May 29, 2024
Equal Opportunity Statement:Baxter International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
