Live Chat Assistant - Remote Work

Job Description:

Affirm is seeking a reliable and hardworking Live Chat Assistant to join our team on a full-time, remote basis. As an Associate level position, the ideal candidate will have at least 4 years of experience in a similar role. The Live Chat Assistant will be responsible for providing excellent customer service and support through various online platforms such as chat, email, and social media.

Responsibilities:- Respond to customer inquiries and resolve issues promptly and professionally- Provide accurate information about products, services, and company policies- Assist customers with online orders, payments, and account management- Collaborate with other team members to ensure a seamless customer experience- Monitor and track customer feedback to identify areas for improvement- Maintain up-to-date knowledge of company products and services

Requirements:- 4+ years of experience in customer service or a related field- Strong communication and problem-solving skills- Ability to work independently and as part of a team- Leadership and planning skills- Proficiency in online chat platforms and other customer service tools- High school diploma or equivalent required; college degree preferred

Benefits:- Medical coverage- Life insurance- Profit sharing- Employee well-being initiatives

Equal Opportunity Statement:Affirm is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We encourage individuals from all backgrounds to apply.

Deadline to Apply: May 17, 2024

We look forward to welcoming a dedicated Live Chat Assistant to our team who shares our commitment to exceptional customer service and support. Apply now to join us in providing a positive online experience for our customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.