Live Chat Assistant - Remote Work

Job Description:

Accenture is seeking a reliable and energetic Live Chat Assistant to join our team in a remote work capacity. As a Live Chat Assistant, you will be responsible for providing support to our customers through live chat interactions. This role requires strong project management and people management skills to ensure a seamless and positive customer experience.

Responsibilities:- Engage with customers through live chat to provide product information, answer questions, and resolve issues- Manage multiple chat conversations simultaneously while maintaining a high level of customer service- Collaborate with team members to escalate complex issues and provide timely resolutions- Document customer interactions and feedback to improve service quality- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Utilize communication skills to effectively convey information and empathize with customer concerns

Requirements:- 4 years of experience in customer service or a related field- Strong project management and people management skills- Excellent written and verbal communication skills- Ability to work independently and prioritize tasks effectively- Proficient in multitasking and adapting to changing priorities- Reliable and energetic personality traits- Previous experience in a remote work environment is a plus

Benefits:- Gym membership- Company equipment provided- Training & professional development opportunities

Working Environment:At Accenture, we thrive in an environment that embraces and navigates change seamlessly. Our team values collaboration, innovation, and adaptability to meet the needs of our customers and drive success.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement:Accenture is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.