Live Chat Assistant - Remote Work

Job Description:

We are seeking a highly motivated and detail-oriented Live Chat Assistant to join our team at Bank of New York Mellon Corp. This is a remote part-time position based in Dallas, Texas, US. The ideal candidate will have at least 3 years of experience in a customer service role, with a strong background in online communication and chat support.

Responsibilities:- Provide real-time support to customers through live chat on our website- Assist customers with account inquiries, technical issues, and general questions- Troubleshoot and resolve customer issues in a timely and professional manner- Maintain accurate records of customer interactions and follow up as needed- Collaborate with cross-functional teams to escalate complex issues and provide solutions- Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements:- 3+ years of experience in customer service, preferably in a live chat support role- Strong communication skills and the ability to multitask in a fast-paced environment- Proficiency in typing and online communication tools- Driven and resourceful personality traits- Strong planning and critical thinking skills- Ability to work independently and problem-solve effectively- Comfortable working remotely and using company-provided equipment- Visa sponsorship available for qualified candidates- Joining bonus for successful candidates- Ability to flourish in a culture that embraces change and responds resiliently

Equal Opportunity Statement:Bank of New York Mellon Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to apply: June 7, 2024

If you meet the requirements and are ready to join a dynamic team in a remote work environment, we encourage you to apply for the Live Chat Assistant position at Bank of New York Mellon Corp.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.