Live Chat Assistant

Job Description:

Charter Communications is seeking a highly motivated Live Chat Assistant to join our team in Indianapolis, Indiana. As a Live Chat Assistant, you will be responsible for providing exceptional customer service and support through our online chat platform.

Responsibilities:- Engage with customers in real-time through live chat to address inquiries, resolve issues, and provide support- Guide customers through troubleshooting steps and product information- Escalate complex issues to the appropriate department for resolution- Maintain a high level of professionalism and customer service at all times- Work collaboratively with team members to ensure customer satisfaction- Meet or exceed performance metrics and goals

Requirements:- 3 years of experience in customer service or a related field- Driven and independent mindset with the ability to work efficiently in a fast-paced environment- Strong problem-solving skills and the ability to think quickly on your feet- Persuasion skills to effectively communicate with customers and provide solutions- Excellent written communication skills- Knowledge of telecommunications products and services is a plus

Benefits:- Travel and spending expenses covered- Free food provided during shifts- Remote work flexibility

Working Environment:At Charter Communications, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our team is dedicated to providing the best customer service experience possible.

Equal Opportunity Statement:Charter Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.