Job Description:
Ameriprise Financial is seeking a detail-oriented and highly motivated Live Chat Assistant to join our team in Indianapolis, Indiana. As a Live Chat Assistant, you will be responsible for providing exceptional customer service and support through live chat interactions with clients. This is an entry-level position perfect for someone with 1 year of experience who is ready to launch their career in the financial services industry.
Responsibilities:- Engage with clients through live chat to provide support and answer inquiries- Assist clients with account-related questions and provide guidance on financial products and services- Utilize negotiation and decision-making skills to resolve client issues in a timely and efficient manner- Collaborate with other team members to ensure seamless communication and support for clients- Maintain accurate records of client interactions and follow up as needed- Stay up-to-date on industry trends and developments to provide informed support to clients
Requirements:- 1 year of experience in a customer service or client-facing role- Independent and driven personality traits- Strong negotiation and decision-making skills- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and multitask effectively- Bachelor's degree in Finance, Business, or related field preferred
Benefits:- Visa sponsorship for eligible candidates- Disability insurance- Joining bonus for successful candidates- Opportunities for career growth and development within Ameriprise Financial- Competitive salary and benefits package
Working Environment:At Ameriprise Financial, we strive to nurture an entrepreneurial atmosphere even within an established organization. We value innovation, creativity, and collaboration, and encourage our team members to think outside the box and bring fresh ideas to the table.
Deadline to Apply:Please submit your application by May 17, 2024.
Equal Opportunity Statement:Ameriprise Financial is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
