The Library Associate 2 is the entry level position. Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library. Provides equitable and inclusive customer service to a diverse population of library patrons.
Essential Duties/Responsibilities:
An individual must be able to perform each essential duty and responsibility satisfactorily.
•Provides customer service by welcoming and registering patrons, issuing library cards, checking out materials and managing patron accounts
•Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
•Checks in and processes library materials as necessary
•Accepts and processes fines, fees, or other payments
•Provides information regarding programs, events, conference rooms, etc.
•Mails library materials as necessary for patron homebound programs
•Shelves library materials
•Addresses or escalates patron conduct or safety issues to appropriate management
•Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
•Is accepting of feedback and proactive in the improvements of the library to serve in a manner that is inclusive and equitable
•Not required but preferred Spanish or other language capabilities to provide services in other languages
•Provides Library programs and events as set forth by library leadership for a variety of demographics
•Other duties as assigned
Requirements Qualifications:
An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
• H.S. Diploma or GED
• Two years library experience preferred
• Basic knowledge of library systems and databases preferred
• Ability to work a regular schedule that may include a combination of days, evenings and weekends
• Excellent customer service skills
• Knowledge of Microsoft Office Suite
• Good communication skills, both written and verbal
• English/Spanish speaking is a plus
Physical Requirements: Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves; lift, push/pull, hold/carry of items weighing up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.
Benefits Part Time 20 Hours Per Week
Pay: $16 per hour
