Letters of Credit and Trade Services Operations Compliance Manager Location Hybrid remote in Detroit, MI : Commercial Trade and Letters of Credit - Operations Compliance and Risk Manager The Commercial Trade and Letters of Credit - Operations Compliance and Risk Manager is responsible for managing and coordinating all operations risk and compliance activities servicing the Letters of Credit and Trade Services operations in association with the commercial product offerings within all designated commercial and retail bank and wealth management business lines both on a national and global platform. Position Responsibilities: Operations Risk and Compliance Management Ensure effectiveness and compliance of legal documentation for drafting, coordination, issuance, monitoring, maintenance, and safekeeping services performed by the Commercial Trade and Letters of Credit services teams. Ensure compliance checks are performed and adhere to Federal laws and regulations such as, OFAC, Anti-Boycott, EAR, Clean Diamond Act. Ensure operation controls are in place for the team to successfully pass all risk exams, audits, and business continuity tests. Create remediation or work plans to address issues timely. Oversee all audits/exams by providing needed resources and requested information per agreed upon timeframes. Business Support Management Manage the operations risk and business support processes using key performance metrics, key risk indicators and leadership oversight checkpoints that include: Managing production and publication of all service, operations and customer scorecard and performance reporting Perform analysis of risk exposure, process gaps and negative trending and provide timely multi-level leadership report outs Manage maintenance of capacity and capabilities models to incorporate accurate throughput rates and volumes projections, thus ensuring proper forecasting of resource utilization and capacity requirements. Re-assess and revise service quality, delivery and efficiency standards as driven by changing client, regulatory and business requirements. Develop appropriate action plans where performance fails to meet established performance standards. Financial Performance Manage areas of responsibilities within parameters of financial plan. Control expenses in accordance with annual budget, including minimizing or eliminating losses. Human Resource Management Ensure HR policies and procedures are Fairly and consistently implemented for all team members. Provide consistent messaging (both verbal and written) to employees regarding their performance throughout the year, in the annual PMP process and in their compensation treatment. Hold career and individual development plan discussions with all direct reports on an annual basis; provide candid and constructive feedback. Coach and develop direct reports to build effective teams and develop team members. Project Participation Participate or Lead projects / initiatives to ensure they are completed on time, within budget and achieve projected financial or other benefit as defined in the project charters. Manage the development and documentation of business requirements and customizations for new and enhanced system change; and of interface requirements from/to bank applications/systems. Position Qualifications: Bachelor's Degree in Business Administration, or 5 Years' Experience in managing Financial Services or Commercial Lending or International Finance Operations 3 years of knowledge of the guidelines or governing principles of Standby Letters of Credit, Commercial Letters of Credit and Trade Finance 3 years of Commercial Lending knowledge including lending documentation 3 years of experience with fee or loan accounting and balancing 3 years Customer service and resolution handling 3 years Knowledge of AML/Fraud or Operations Risk Comerica Bank Center (CBC) 8:00am - 5:00pm Monday - Friday (This position offers a hybrid work model that includes onsite and remote days as determined by the manager.)
