at Humana in Dover, Delaware, United States
Become a part of our caring community and help us put health first The Learning Experience Education Lead is embedded in the PCO learning team as part of the learning experience function. The learning experience function is broadly responsible for all learning analytics, learning system ( LMS ) administration and management, and learning portfolio management.
The Learning Experience Education Lead is responsible for shaping and managing the learning strategy for Front Office & Call Center across the PCO . This role involves overseeing the design, implementation, and evaluation of comprehensive learning programs to enhance role-specific skills, knowledge, and performance.
Main Responsibilities + Develop and communicate a strategic vision for learning and development in the Front Office & Call Center aligned with organizational goals.
+ Lead the strategy and roadmap development for all Front Office & Call Center including orientation learning journeys, continuing education, and ad-hoc learning needs.
+ Conduct regular needs assessments to identify skill gaps and learning priorities across Front Office & Call Center.
+ Participate in the design and implementation of a variety of learning programs, including new hire orientation and on-the-job learning interventions, knowledge development, tools and skills training, and essential skills development for Front Office & Call Center.
+ Ensure programs are aligned with industry best practices and tailored to meet the specific needs of the Front Office & Call Center.
+ Analyze training effectiveness and adjust learning programs as necessary to achieve desired outcomes.
+ Develop proactive partnerships with subject matter experts (SMEs) and key stakeholders to identify learning needs, develop effective training solutions, and foster a culture of continuous learning and development for Front Office & Call Center.
+ Actively collaborate with the Learning Design and Learning Delivery teams to create, operationalize, and implement Front Office & Call Center programs; manage revisions and continuous improvement process of learning programs.
Required Qualifications + Bachelor's Degree; any equivalent combination of relevant education, skills, training, and experience.
+ Minimum 3-5 years' experience in adult learning and training development and delivery, including effectively managing and facilitating training programs.
+ Minimum 2 years' experience managing learning programs in a healthcare or service-related industry.
Key Competencies + Critical Thinking and Problem Solving: Problem solver with the ability to encourage others in collaborative problem solving; resolve issues and any other barriers to progress.
+ Accountability: Meet clearly stated expectations and take responsibility for achieving results; as a shared service team member, your primary customer orientation will be to front-line staff and market leaders.
+ Influence: Strong ability to influence without authority through effective relationships, subject matter expertise, and organizational knowledge and understanding.
+ Relationship Management: Balance stakeholder needs and craft creative solutions that align with the interests of all involved parties; strong cultural awareness and skilled in navigating diverse markets.
+ Effective Communication: Strong verbal and written communication skills; effective interpersonal skills to work with various members in the department and leadership.
+ Project and Portfolio Management: Strong organizational skills and experience in content creation workflow from concept to release with excellent project planning skills.
+ Attention to Detail: Ability to handle multiple tasks and priority changes in a fast-paced environment.
Use your skills to make an impact WAH Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
+ Satellite, cellular and microwave connection can be used only if approved by leadership
+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Alert: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana's secure website.
Interview Format: HIRE VUE As part of our hiring process, we will be using an exciting interviewing technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$102,200 – $140,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyo
To view full details and how to apply, please login or create a Job Seeker account
