CINQCARE Learning & Development Manager Position Description Overview The Learning & Development Manager reports to the Vice President of Human Resources with the responsibility for developing and implementing learning strategies, designing in-person and e-learning courses. They will assess development needs, deliver training, and evaluate effectiveness. Strong communication and project management skills are required. Proven experience and knowledge of effective learning methods are essential. They should embody CINQCARE's core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At CINQCARE, we don't have patients or customers – we have Family Members.
Job Responsibilities The Learning & Development Manager will have the following responsibilities:
Designing and implementing learning strategies, managing training programs, and developing team members' skills and knowledge within CINQCARE.
Develop and implement learning strategies and programs.
Design e-learning courses, career plans, workshops, and other trainings.
Evaluate individual and organizational development needs
Establish ongoing product training to keep all employees up to date on the Learning Management System enhancements and new features
Assist in planning and executing team members review cycles
Analyze data from review cycles and develop action items to support continued team member growth
Review results and comments from pulse surveys, present findings to department leaders, and define department-specific goals to improve employee engagement
Work with department leaders to develop continuing education curricula to address areas of need, track completion, and create opportunities to consistently reinforce learnings; including researching, evaluating, and selecting programs as needed
Identify one-off training opportunities specifically targeted to individuals or groups of team members that would benefit their long-term professional growth
Develop new internal training initiatives that engage team members and provide ample opportunity for them to share their work and educate their colleagues
Help managers develop their team members through career pathing
Perform other job-related duties as assigned
General Duties The Learning & Development Manager will have the following duties:
Leadership: The Learning & Development Manager will lead in defining and executing strategies and solutions to create business value in Human Resources and Learning and Development.
Strategy: The Learning & Development Manager will establish the training business strategy and roadmap to help: (1) improve outcomes for CINQCARE Family Members; and (2) enhance the efficacy of other CINQCARE. business divisions.
Collaboration: The Learning & Development Manager will ensure that L&D capabilities form a cohesive offering, by working closely with other business divisions to learn their needs, internalize their knowledge, and define solutions to achieve the business objectives of CINQCARE.
Knowledge: The Learning & Development Manager will provide subject matter expertise in the L&D solutions, including determining and recommended approaches for L&D, solution deployment and performance evaluation.
Culture: The Learning & Development Manager is accountable for creating a productive, collaborative, safe and inclusive work environment for team members.
Qualifications The Learning & Development Manager should have the following qualifications:
Education: Bachelor's degree in Business, Psychology or a related field. Professional certification (e.g. CPLP) is a plus.
Experience: At least 2 years of Learning & Development experience. Ideal candidates will have relevant Learning & Development experience in the healthcare industry. Experience with learning management and performance management systems.
Entrepreneurial: CINQCARE seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring CINQCARE is positioned to innovatively deliver on its promise.
Communication: Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to CINQCARE's team, investors, partners, and other stakeholders. Proficiency in all Microsoft Office applications.
Relationships: Ability to build and effectively manage relationships with business leaders and external constituents; and team members
Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.
Location: Washington, DC
Compensation: $100k-120k
