Job summary
The Lead Teacher is responsible for monitoring and providing support to the instructional area.The Lead Teacher serves as the point-of-contact for teaching staff and manages Center operations.The Lead Teacher communicates staff performance, customer issues, and student progress to the Center's Director(s).
Job seniority: entry level
Responsibilities
• Manages teachers, tasks and time to create balanced and robust instructional sessions• Monitors staff to ensure teachers deliver instruction as designed and that educational Center policies and procedures are followed• Attends to immediate instructor needs, such as requests for materials or assistance with instruction• Assumes teacher responsibilities in emergency scheduling or capacity situations• Assists teachers with preparation for instruction; Gathers materials as appropriate• Observes and coaches teachers on a regular basis• Checks students in and out of the Center• Greets and assists students, parents, and potential customers according to Sylvan standards with particular attention to student safety and well-being• Opens and closes the Center according to procedures, securing all materials• Fields inquiry calls, takes payments, updates schedules, and books appointments for Directors• Makes outbound marketing or other calls• Escalates service or other issues that require Director intervention
Requirements
• Four year degree or equivalent required• One to two years teaching experience preferred• Experience using Microsoft Office and other standard business applications used by the Center• Knowledge of general office equipment such as copiers, printers, and office phones• Knowledge of tablet computers preferred• Proven ability to engage, motivate, and inspire students to learn• Strong interpersonal and communication skills• Coaching skills• Strong analytical, problem solving, and customer service skills• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
Key Skills Needed
• Engage, motivate, and inspire students to learn• Interpersonal and communication skills• Coaching skills• Analytical and problem-solving skills• Customer service skills• Organizational skills• Ability to manage multiple tasks and be flexible• Self-sufficiency in ownership of work and tasks• Ability to communicate effectively in writing• Ability to work collaboratively• Ability to occasionally lift and/or move up to ten pounds
